Senior Project Manager

Overview

Senior Project Manager

Remote | EMEA - German Speaking

About the Role

The Senior Project Manager is responsible for the management of all aspects of customer implementation projects from initiation through project closure. This role drives solution definition, resource allocation, project direction, team building, budget control, non-conformity resolution, and overall risk management - ensuring every engagement delivers exceptional value to our customers.

Your Role Responsibilities? Here's What You'll Do.

• Plan, lead, and control projects and related personnel utilizing project methodologies and tools to bring projects to successful completion - within scope, on time, and within budget.
• Lead team and client meetings using engaging, informative presentation methodologies, ensuring timely follow-up and holding project team members accountable.
• Develop and manage project plans specifying goals, strategy, staffing, and scheduling, while creating and maintaining comprehensive project documentation and contributing to the continuous evolution of methodology.
• Design solutions, take an active role in resolving conflicts, serve as a first level of escalation, and manage the delivery of solutions aligned to expected customer business value.
• Proactively manage client expectations and day-to-day interactions, ensuring customer satisfaction by identifying and mitigating risks while delivering timely and effective updates to internal and external stakeholders.
• Orchestrate the delivery of professional services that merit customer satisfaction, promote future software and services opportunities, and operate as a trusted advisor - mentoring team members and contributing to the team's best practice knowledge base.

Role Essentials

• Bachelor's degree or equivalent experience, with demonstrated success in managing complex projects from initiation through closure.
• Solid industry vertical or solution area experience, including ECM or other relevant solution implementation experience.
• Strong oral and written communication, facilitation, and project management skills, with the ability to interact with others with discretion and tact.
• Strong interpersonal and organizational skills with the ability to maintain solid rapport with team members and professionalism across departments.
• Proficiency with Microsoft Windows and Office, including MS Project and Visio, and working knowledge of program/project management software.

What We'd Like to See

• Experience providing guidance, mentorship, and support to developing team members in a professional services environment.
• Strong ability to manage change and comfortably handle risk and uncertainty in a fast-paced, dynamic environment.
• Self-motivated with the ability to drive projects to completion with minimal oversight, both independently and as part of a collaborative team.
• Ability to develop and maintain strategic working relationships and serve as a trusted advisor to customers and key stakeholders.
• Willingness to travel up to 30% annually, with flexibility for additional travel based on unique customer circumstances.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.