{"id":4061827,"url":"https://alion.io/job/hylant-client-service-associate","title":"Client Service Associate","company":{"id":1817603,"name":"Hylant","domain":"hylant.com","url":"https://alion.io/company/hylant","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T09:01:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Opportunity:\nThe Client Service Associate will begin their client service insurance brokerage training and development journey in Hylant’s Foundations Training & Development Program. This program offers a robust curriculum of foundational insurance learning experiences, knowledge and skills of Hylant clients supporting activities designed to prepare for successful transition to a dedicated Commercial Property & Casualty or Employee Benefits client service role.\nIn This Role You Will Execute On:\nDevelop an understanding and complete adoption of Hylant’s servicing tools and processes.\nObtain Property & Casualty or Life & Health licensure, developing and enhancing knowledge of the insurance marketplace, products, and services. \nProvide general administrative and document management support to client service teams such as preparation, printing, binding, and distribution of client presentations and other deliverables; run and distribute reports; and physical and electronic client documentation management \nPerform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, policy details, document management, etc.\nProcess and distribute insurance verification requests such as certificates of insurance, identification cards, or similar documentation as requested.\nAssist in compiling required documents for client renewals and submissions, as directed by appropriate client service team member.\nAssist in policy/account activities by gathering, compiling and preparing necessary information, and following up & processing documents as directed. \nCross train in specialized property & casualty or employee benefits functions to gain a broad awareness of all client service functions.\nPerform other duties and special projects as requested.\nIn This Role You Will Need:\nHigh School Diploma or equivalent required; Associates or Bachelor’s Degree preferred.\nActive Property & Casualty or Life & Health License, or the ability to obtain within 100 days of employment.\nIntermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)\nAbility to organize, plan and prioritize with effective results\nIntermediate to advanced communication skills, including listening, speaking and writing.\nAbility to work well in a team environment.\nMust be legally authorized to work in the United States\nWhy Hylant?\nSince 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people - our clients, our communities, and each other - and delivering thoughtful solutions that rise above the expected.\nAnything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. 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