{"id":3598424,"url":"https://alion.io/job/hypebeast-associate-account-servicing-director","title":"Associate Account Servicing Director","company":{"id":3918,"name":"Hypebeast","domain":"hypebeast.com","url":"https://alion.io/company/hypebeast","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":12,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T03:54:13Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T14:21:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Hypebeast Ltd. is a global contemporary-culture company founded in 2005 and publicly listed in Hong Kong in 2016. The Group brings together media, creative services, commerce, cultural intelligence, brand building, merchandise, and physical experiences. Its businesses include Hypebeast and its media network, Hypemaker, HBX, Hypemind, Hyperoom, and Hypebeans. Across these businesses, the Group brings people closer to contemporary culture through the stories it tells, the products it curates, and the experiences it creates.\nHypebeast is looking for an Associate Account Servicing Director to lead the Account Services team in New York. Reporting to the VP, Brand Partnerships North America, you will own everything after the sale for North American brand partnerships: client servicing, campaign delivery, and the billing and accounts receivable workflow behind them.\nYou will lead a team of Senior Account Managers and Account Managers, working closely with Sales, Production, Ad Ops, Legal and the Finance team in Hong Kong to keep client commitments, delivery records and invoicing aligned.\nResponsibilities:\nAct as the lead point of contact for key clients after the sale, building long-term relationships and developing strategies to grow existing accounts.\nLead and develop the Account Services team of Senior Account Managers and Account Managers, setting service standards and overseeing key accounts.\nOversee campaign delivery from RFP to wrap, working with Sales, Creative and Production to deliver on scope, timelines and KPIs.\nPartner with Ad Ops on campaign setup, pacing, delivery reporting and reconciliation, ensuring delivery information is accurate and available for client reporting and billing.\nPresent to and influence clients and internal stakeholders, reporting account performance and team results to leadership.\nManage team resources so the department runs efficiently and profitably.\nCommercial Operations & Finance Coordination:\nOwn the post-sale financial workflow for NA campaigns: IO reconciliation, billing schedules and invoice accuracy, working with Finance in HQ.\nEnsure signed agreements, IOs, POs, client billing details and payment terms are complete and accurately recorded before invoice requests are submitted.\nKeep campaign records clean in Flux (line items, actuals, cost sheets) so billing closes on time each month; support month-end reconciliation with delivery confirmations and explanations of billing changes or unbilled work.\nTrack accounts receivable with Finance, follow up overdue invoices with clients and agencies, and escalate disputes and collection risks early.\nResolve billing discrepancies and client invoice queries, working with Sales, Production, Ad Ops and Finance.\nAct as the main NA contact for Finance and Legal on contract terms, PO requirements, vendor setup and payment questions.\nMaintain clear records and handovers across the team, improving workflows to reduce missing documentation, billing delays and manual rework.\nRequirements:\n4+ years of Account Direction experience at a media company, publisher or creative agency, including team management: hiring, managing freelancers, and motivating and supervising staff.\nPrior experience working within a Media Sales team, managing key accounts, with a demonstrable network of contacts within the industry.\nExperience working directly with clients from RFP through delivery, leading Senior Account Managers and Account Managers alongside Sales, Creative and Production teams.\nHands-on experience managing campaign billing, invoicing and accounts receivable for a media company or creative agency, working across time zones with a global finance team.\nStrong attention to financial and operational detail, including contracts, purchase orders, billing schedules and reconciliation.\nWorking knowledge of digital advertising campaign delivery and Ad Ops workflows.\nProven track record of delivering KPIs, growing key accounts and retaining business.\nUnderstanding of team resourcing and how to run an efficient, profitable department, reporting results to leadership and business stakeholders.\nExcellent written and verbal communication, with the ability to liaise between clients, internal partners and cross-functional teams to deliver on time.\nProactive and self-directed, with a strong sense of urgency and the ability to work independently and within a team, manage multiple priorities, and set and meet deadlines in a fast-paced environment.\nComfortable combining client leadership and team management with hands-on operational follow-through.\nExperience in fashion, streetwear or culture-driven media is a plus.","description_format":"text","description_chars":4639,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Creative Agencies","Digital Media"],"lifecycle":[{"event":"open","at":"2026-11-02T06:21:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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