{"id":1943920,"url":"https://alion.io/job/hypebeast-customer-service-associate","title":"Customer Service Associate","company":{"id":3918,"name":"Hypebeast","domain":"hypebeast.com","url":"https://alion.io/company/hypebeast","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":12,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-28T08:10:33Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-22T06:02:10Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":85},"description":"HBX is a curated global online and physical commerce business for established and emerging brands across fashion, footwear, accessories, home, and lifestyle. HBX connects cultural discovery with transactions through a considered assortment, online shopping, a Hong Kong store, and its HBX Pro membership program.\nWe are seeking a part-time Customer Service Associate to join our Customer Service team! This on-site role is responsible for handling customer returns and exchanges - from receiving and inspecting returned items to updating our systems and resolving any issues directly with customers. Accuracy, a keen eye for detail, and a customer-centric mindset are essential. An understanding of how the e-commerce business operates will be beneficial, and the ability to work closely with the wider Customer Service team will be crucial. So if you are a detail-oriented individual with a strong work ethic looking for a flexible part-time opportunity in e-commerce, then we want to meet you!\nResponsibilities:\nReceive, unpack, and process incoming customer returns and exchanges in a timely and organised manner.\nInspect returned items thoroughly for condition, completeness, and eligibility against company return policies.\nAccurately update internal systems and records to reflect the status of each return and exchange, ensuring data integrity for cross-team awareness.\nProactively communicate with customers to resolve any issues arising from returns or exchanges (e.g. missing items, condition discrepancies, damaged goods) with a high level of professionalism.\nLiaise closely with other members of the Customer Service team to ensure cases are handled consistently and efficiently.\nMaintain a high level of service awareness and attention to detail at all times.\nSupport the reporting manager with ad-hoc tasks and duties.\nRequirements:\nHigh Diploma, or Associate Degree holder.\nExperience in customer service, returns/logistics, or related fields is highly preferred. Experience in the e-commerce industry will be a plus.\nFluent in Chinese and English for both spoken and written communication.\nStrong attention to detail with the ability to inspect and assess product condition accurately.\nExperience with order management tools is preferred.\nGood interpersonal and communication skills, with the ability to handle customer concerns tactfully.\nPossess a proactive solutions mindset; organised and methodical with strong time management skills.\nComfortable with hands-on processing tasks, including unpacking and handling merchandise.\nProficient in basic administrative office suite software, e.g. MS Office, Google Drive.\nAvailable to work on-site on scheduled weekdays, including during peak/busy periods.","description_format":"text","description_chars":2718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Creative Agencies","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-06T05:08:11Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.72,"age_days":85,"expected_fill_days":126,"reasons":["conf:0","win:mid","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hypebeast-customer-service-associate","json_url":"https://alion.io/job/hypebeast-customer-service-associate.json","meta":{"generated_at":"2026-10-22T07:41:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3918},"rest":"https://alion.io/mcp/rest/get_company?id=3918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhypebeast-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhypebeast-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhypebeast-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hypebeast-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhypebeast-customer-service-associate"}]}