Infrastructure Support Engineer

Hyppies • 12 hours ago
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Location
In office (Kuala Lumpur)
Experience
3+ years exp
Employment
Full-Time

First seen by Alion on Oct 21, 2026.

Overview
Company
Impact
Profile match

Hyppies

hyppies.com
What You'll Do:

Apple macOS, iOS & Digital Workplace Management
  • Configure, deploy and manage macOS and iOS devices, ensuring security, reliability and performance.
  • Set up and maintain workplace equipment, including printers, Wi-Fi, routers, switches, firewalls, meeting room systems, interactive displays and audio-visual equipment.
  • Provide hands-on technical support for end users and digital workplace tools.
IT Asset & Infrastructure Management
  • Manage the IT asset lifecycle, including hardware and software inventory, tagging, tracking and reporting.
  • Configure physical IT equipment, network devices, server racks and cabling infrastructure.
  • Troubleshoot hardware, network connectivity and workplace technology issues.
Endpoint Security & Compliance
  • Implement and maintain endpoint security measures, including device configuration policies, encryption, antivirus and malware protection.
  • Support compliance with security standards and regulatory frameworks, including ISO 27001, PCI-DSS, GDPR, MAS TRM and SOC 2.
  • Conduct periodic audits, maintain technical documentation and recommend improvements to address security gaps.
ITSM, IAM, PAM & Collaboration
  • Support IT Service Management (ITSM) processes, including incident, problem and change management.
  • Assist with Identity and Access Management (IAM) and Privileged Access Management (PAM), enforcing appropriate access controls and least-privilege principles.
  • Coordinate with internal IT teams and external vendors to resolve issues and improve end-user support.
What We're Looking For:

Professional Experience
  • More than 3 years of experience in End-User Computing (EUC), IT office infrastructure or IT asset management.
  • Experience in digital payments, financial services or banking is preferred.
  • Hands-on experience supporting macOS, workplace IT equipment, electronic devices, network infrastructure and digital collaboration tools.
Technical Skills
  • Strong hands-on knowledge of macOS deployment, IT hardware and workplace equipment.
  • Experience configuring network devices, including routers, switches, firewalls and Wi-Fi access points.
  • Knowledge of endpoint security, IAM, PAM and security compliance frameworks.
  • Experience supporting interactive displays, meeting room equipment and digital collaboration tools.
  • Proficiency in both English and Mandarin to communicate with Chinese-speaking vendors.
Education & Certifications
  • Diploma or Degree in IT, Computer Science, Information Systems or a related field.
  • CompTIA Security+, ITIL or CCNA certifications are preferred.
Soft Skills
  • Strong troubleshooting, analytical, documentation and communication skills.
  • Able to manage multiple priorities in a fast-paced environment.
  • Collaborative, proactive and customer-focused, with strong problem-solving abilities.
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