# QA Team Lead, Customer Experience

About Us HarZa Group builds and scales direct-to-consumer brands in health and wellness. Our team has taken e-commerce brands from zero to seven and nine figures, we grew 12x in a single year, and we now run close to 150 people across more than 15 countries. We are remote-first by design, async-first by default, and high-accountability by standard. The one constant across every role is overlap with our 8am to 12pm EST collaboration window. The Role We are hiring a QA Team Lead to own the quality standard for Customer Experience across both of our brands, and to lead the people who enforce it. This is not a monitoring seat and it is not an individual contributor seat with a better title. Today quality is measured, but the scores are not trusted by leadership, the rubric does not separate a good interaction from a compliant one, and coverage depends on whether recordings and data happen to be in place. You are coming in to rebuild the standard from the ground up, prove that it reflects reality, and then run a small team of evaluators against it. Your job is to make the quality number something the business can make decisions on. That means a rubric leadership agrees with, calibration

- **Id**: 3992189
- **Url**: <https://alion.io/job/hyprwork-qa-team-lead-customer-experience>
- **Role**: QA
- **Role family**: QA
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: AR, BR, CO, MX, CL, PE
- **Hiring countries total**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T23:50:55Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T23:50:55Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4938
- **Description truncated**: no
- **Benefits**: Parental leave
- **Relocation offered**: no
- **Industries**: Dietary Supplements, Health & Wellness Products

## Company

- **Id**: 680040
- **Name**: Hyprwork
- **Domain**: hyprwork.com
- **Url**: <https://alion.io/company/hyprwork>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Remote working hours

- **Label**: EST
- **Utc offset min**: \-5
- **Utc offset max**: \-5

## Technologies

- **ClickUp** — Optional: yes
- **Slack** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: country
- **Brazil** — Iso: BR; Kind: country
- **Colombia** — Iso: CO; Kind: country
- **Mexico** — Iso: MX; Kind: country
- **Chile** — Iso: CL; Kind: country
- **Peru** — Iso: PE; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T23:50:55Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 18
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-10T02:00:42Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.