{"id":4091416,"url":"https://alion.io/job/hyring-service-desk-analyst","title":"Service Desk Analyst","company":{"id":2227651,"name":"Hyring","domain":"hyring.com","url":"https://alion.io/company/hyring","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:29:07Z","employer_posted_date":null,"last_verified_at":"2026-11-11T17:29:07Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Service Desk Analyst\nLocation: Chennai, India | Work type: On-site | Full-time\nAbout the Company\nA leading global specialist in the design, engineering, manufacturing and distribution of high-quality industrial components. The company serves around 5,000 customers across 75 countries in sectors including Automotive, Smart Infrastructure, Medical, General Industrial and Distribution.\nAbout the Role\nAs a key member of a global Service Desk team, you'll support the business by making sure all incidents are accurately logged, tracked and resolved within agreed SLAs. This keeps downtime to a minimum and business operations running smoothly.\nYou'll support a range of enterprise tools, with a particular focus on Microsoft Dynamics 365 (D365). Day to day, you'll handle enquiries by phone, email and the ticketing system, covering both general IT and D365-related issues. You'll escalate complex problems to the right teams when needed.\nKey Responsibilities\nIncident Management: Log, track and resolve IT incidents in line with SLAs, escalating when needed\nCustomer Support: Deliver outstanding support by phone, email and ticketing systems\nKnowledge Documentation: Maintain and update self-help resources so users can resolve common issues themselves\nCross-Team Collaboration: Work closely with internal departments and external vendors to reach quick, effective outcomes\nIssue Ownership: Take proactive ownership of issues, troubleshooting across hardware, software and network environments\nRemote Support: Provide remote assistance to users globally across multiple time zones\nIT Asset Management: Provision, configure and maintain laptops, desktops and peripherals for new and existing users\nEnterprise Application Support: Support core business applications such as Dynamics 365, email platforms and collaboration tools\nSecurity Awareness: Promote IT best practices and online security guidance to protect organisational assets\nKey Stakeholders\nInternal IT teams (Infrastructure, Application Support, Cybersecurity)\nEnd users across a global workforce\nFellow Service Desk analysts and team leads\nIT Service Management (ITSM) team\nVendors and third-party support providers\nTraining and knowledge management teams\nSkills & Experience\n3–5 years in IT support or Service Desk roles, ideally in a global, multi-time-zone environment\nProficient in Windows and macOS environments\nHands-on experience with ITSM tools such as TOPdesk, ServiceNow or JIRA\nIn-depth experience with Dynamics 365 Finance & Operations (D365 F&O), including troubleshooting and issue resolution\nExposure to Active Directory, Office 365, SharePoint and Teams\nFamiliarity with ITIL frameworks (ITIL Foundation certification highly desirable)\nStrong analytical and methodical problem-solving skills\nExcellent written and verbal communication, with the ability to explain 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