{"id":3747264,"url":"https://alion.io/job/hytech-customer-service-associate-2","title":"Customer Service Associate","company":{"id":3803615,"name":"Hytech","domain":"hytechc.com","url":"https://alion.io/company/hytechc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":{"grade":"A","score":93,"open_postings":131,"ghost_share":0,"stale_share":0.099,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T11:57:31Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T00:53:07Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"About the Role\nAs a Customer Service Associate, you will be responsible for providing professional and responsive support to customers across multiple channels, including live chat, phone, email, and social media. You will assist with customer inquiries, resolve complaints, and provide accurate information about products and services while ensuring a positive customer experience.\nJob Responsibilities:\nMaintain a positive, empathetic, and professional attitude toward customers at all times.\nRespond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).\nAddress and resolve customer complaints amicably.\nPossess comprehensive knowledge of our products to provide accurate information to clients.\nKeep detailed records of customer interactions, transactions, comments, and complaints.\nCoordinate with colleagues as needed to resolve customer issues.\nProvide feedback on the efficiency of customer service processes.\nEnsure customer satisfaction and provide top-notch support.\nGo the extra mile to resolve client inquiries.\nHandle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.\nTake ownership of tasks and show proactivity.\nBe flexible with working hours, including weekends as required.\nSkills and Experience:\nFluent in English; multilingual skills are a plus.\nStrong decision-making skills are an advantage.\nExperience in financial services (FX/CFDs) is preferred.\nAbility to stay calm and composed under pressure.\nCustomer service experience is highly desired.\nAvailability to work in various shifts, including nights and weekends.\nMust have full working rights and be willing to work onsite daily\nAbout Us:\nHytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.\nAs part of a global network, we operate brands across various locations, including Australia,Singapore, in Malaysia.\nOur Philippines Team:\nWe support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.\nWhat We Do:\nWe combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We’re committed to providing bespoke solutions that meet our clients’ needs and goals.\nWhat You Can Expect:\nCareer Growth - Join a pioneering account and unlock your full potential while working with dynamic individuals.\nCompetitive Salary - We value your hard work and offer a fair wage for your efforts.\nPositive Working Environment - Our goal is to create a workplace where you feel motivated and proud to contribute.\nWork-Life Balance - We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.\nCompany Perks:\nConvenient and travel-friendly office location\nNon-taxable allowances covering rice, medical, clothing, and laundry expenses\nComplimentary coffee and snacks available in the workplace\nEmployee referral program with incentives\nOpportunities for career development and internal growth\nSupportive and collaborative work environment\nTeam-building activities, company events, and birthday celebrations","description_format":"text","description_chars":3511,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T13:46:17Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.799,"p_room":0.72,"age_days":73,"expected_fill_days":106,"reasons":["conf:1","velocity","win:mid","crowd:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/hytech-customer-service-associate-2","json_url":"https://alion.io/job/hytech-customer-service-associate-2.json","meta":{"generated_at":"2026-11-08T01:44:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3803615},"rest":"https://alion.io/mcp/rest/get_company?id=3803615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhytech-customer-service-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhytech-customer-service-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhytech-customer-service-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hytech-customer-service-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhytech-customer-service-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3747264}},{"tool":"search_jobs","arguments":{"company":"hytechc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3747264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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