{"id":2599883,"url":"https://alion.io/job/hytech-technology-pte-ltd-ai-engineer-2","title":"AI Engineer","company":{"id":3803615,"name":"Hytech","domain":"hytechc.com","url":"https://alion.io/company/hytechc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Embeddings","optional":false},{"name":"FastAPI","optional":false},{"name":"Function Calling","optional":false},{"name":"Hallucination","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Structured Outputs","optional":false},{"name":"Tool Use","optional":false}],"status":"live","first_seen_at":"2026-05-08T18:24:27Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T23:08:22Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":160},"description":"About Hytech\nHytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.\nWith more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond\nRole Overview\nWe are looking for a hands-on AI Engineer to design, build, and deploy practical AI solutions within our Customer Service ecosystem. This is not a research-focused or purely model-training role. The successful candidate will work closely with Customer Service, Automation, CRM, and Platform teams to identify operational pain points and translate them into production-ready AI solutions. The role will focus on building AI Agents, LLM-powered workflows, knowledge/RAG solutions, intelligent decisioning, and AI-driven automation, while integrating AI with existing platforms such as Zendesk, CRM systems, APIs, and Automation solutions. We are looking for someone who can go beyond prototypes and independently take AI use cases\nfrom: Business Problem -> Solution Design -> Prototype -> Integration -> Evaluation -> Production Deployment -> Continuous Improvement\nKey Responsibilities\n1. AI Agent & Agentic Workflow Development\nDesign and develop AI Agents for Customer Service and operational use cases.\nBuild agentic workflows involving reasoning, decision-making, tool calling, and multi-step task execution.\nEnable AI Agents to interact with internal systems through APIs, automation tools, and other integration mechanisms.\nDesign appropriate human-in-the-loop and exception-handling mechanisms for higher-risk scenarios.\n2. LLM & Applied AI Development\nDevelop production-ready applications using commercial and/or open-source LLMs.\nImplement prompt engineering, structured outputs, function/tool calling, context management, and LLM orchestration.\nDesign AI solutions for classification, summarization, information extraction, decision support,\nresponse generation, and workflow automation.\nEvaluate different models and approaches based on accuracy, latency, cost, security, and business requirements.\n3. Knowledge & RAG\nDesign and improve RAG-based knowledge retrieval systems.\nWork with structured and unstructured Customer Service knowledge, SOPs, policies, and FAQs.\nImprove retrieval quality, grounding, citation, chunking, metadata, and knowledge accuracy.\nDevelop evaluation frameworks to measure AI answer quality and identify knowledge gaps.\n4. Intent & Decision Intelligence\nDevelop and improve customer intent classification and routing capabilities.\nBuild decision logic combining customer intent, conversation context, business rules, knowledge, and system data.\nSupport intelligent routing between AI, automation, and human agents.\nDevelop confidence thresholds and eligibility logic to determine when AI or automation can safely take action.\n5. AI + Automation / CRM Integration\nWork closely with Automation Engineers to connect AI decision-making with workflows, APIs, and automation solutions.\nIntegrate AI solutions with CRM, Zendesk, internal platforms, and other operational systems.\nBuild reusable tools/functions that allow AI Agents to retrieve information or trigger approved actions.\nSupport the evolution from rule-based automation toward AI-triggered and agentic automation.\n6. AI Quality & Evaluation\nBuild systematic evaluation frameworks for production AI solutions.\nDevelop metrics and test datasets covering accuracy, hallucination, retrieval quality, intent accuracy, task completion, and business outcomes.\nSupport AI-powered Quality Control (AIQC) use cases such as conversation evaluation, compliance checking, root-cause classification, and quality insights.\nEstablish monitoring and feedback loops to continuously improve production AI performance.\n7. End-to-End AI Project Delivery\nProactively identify operational problems that can be solved through AI.\nTranslate business requirements into technical AI solutions.\nRapidly build PoCs, validate business value, and productionize successful solutions.\nMonitor production performance and continuously improve deployed solutions.\nWork directly with Customer Service stakeholders rather than relying solely on predefined technical requirements.\nRequirements\nMust Have\nBachelor's degree in Computer Science, AI, Data Science, Software Engineering, or related field.\n3+ years of relevant software engineering, AI/ML, or applied AI experience, with hands-on experience building AI applications.\nStrong Python programming skills.\nHands-on experience working with LLM APIs and/or open-source LLMs.\nPractical experience with prompt engineering, RAG, embeddings/vector search, structured output,\nfunction/tool calling, and LLM evaluation.\nStrong understanding of REST APIs, JSON, authentication, and system integration.\nExperience building backend services or AI applications using frameworks such as FastAPI or equivalent.\nAbility to independently take a technical solution from prototype to production.\nStrong problem-solving skills and ability to understand business processes.\nComfortable working directly with business and operational teams.","description_format":"text","description_chars":5566,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-15T07:54:37Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.23,"p_room":0.28,"age_days":160,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-15T23:59:27Z"},"pay":null,"html_url":"https://alion.io/job/hytech-technology-pte-ltd-ai-engineer-2","json_url":"https://alion.io/job/hytech-technology-pte-ltd-ai-engineer-2.json","meta":{"generated_at":"2026-10-15T23:59:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3803615},"rest":"https://alion.io/mcp/rest/get_company?id=3803615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhytech-technology-pte-ltd-ai-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhytech-technology-pte-ltd-ai-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhytech-technology-pte-ltd-ai-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hytech-technology-pte-ltd-ai-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhytech-technology-pte-ltd-ai-engineer-2"}]}