{"id":2599596,"url":"https://alion.io/job/hytech-technology-pte-ltd-customer-service-associate-kai-moi","title":"Customer Service Associate (Kai Moi)","company":{"id":3803615,"name":"Hytech","domain":"hytechc.com","url":"https://alion.io/company/hytechc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":{"grade":"A","score":89,"open_postings":143,"ghost_share":0.105,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T11:52:07Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-27T10:16:47Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":33},"description":"About the Role\nAs a Customer Service Associate, you will be responsible for providing timely and professional customer support through live chat and email. You will assist customers with inquiries and concerns related to their accounts, trading platforms, products, and promotions, while ensuring a positive and efficient customer experience.\nThe role also involves handling customer feedback and complaints, maintaining accurate customer and service records, and supporting various administrative tasks within the customer service operation.\nYou will work closely with internal teams to coordinate customer cases, follow up on concerns, and ensure that issues are properly addressed and resolved in accordance with company procedures.\nJob Responsibilities\nProvide front-line customer support through live chat and email.\nRespond to customer enquiries and resolve issues related to accounts, trading platforms, products, and promotions.\nHandle customer feedback, complaints, and service-related issues in a professional and timely manner.\nAccurately record and update customer information and service records when required.\nSupport documentation and administrative tasks related to customer service operations.\nCollaborate with internal teams to follow up on customer cases and ensure issues are properly resolved.\nQualifications\nProficient in English, with listening, reading, and writing.\nStrong communication and interpersonal skills.\nGood analytical and problem-solving skills, with the ability to understand customer needs and provide appropriate solutions.\nCustomer-oriented, proactive, responsible, and attentive to details.\nAble to work effectively both independently and as part of a team.\nComfortable handling multiple customer enquiries and tasks in a fast-paced environment.\nWilling to work on rotating shifts, including weekends and public holidays when required.\nOutgoing and approachable personality is preferred, with confidence in communicating and interacting with customers.\nPrevious experience in Customer Service, Contact Centre, FinTech, Forex, or related industries will be an advantage.\nAbout Us:\nHytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.\nAs part of a global network, we operate brands across various locations, including Australia,Singapore, in Malaysia.\nOur Philippines Team:\nWe support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.\nWhat We Do:\nWe combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We’re committed to providing bespoke solutions that meet our clients’ needs and goals.\nWhat You Can Expect:\nCareer Growth - Join a pioneering account and unlock your full potential while working with dynamic individuals.\nCompetitive Salary - We value your hard work and offer a fair wage for your efforts.\nPositive Working Environment - Our goal is to create a workplace where you feel motivated and proud to contribute.\nWork-Life Balance - We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.\nCompany Perks:\nConvenient and travel-friendly office location\nNon-taxable allowances covering rice, medical, clothing, and laundry expenses\nComplimentary coffee and snacks available in the workplace\nEmployee referral program with incentives\nOpportunities for career development and internal growth\nSupportive and collaborative work environment\nTeam-building activities, company events, and birthday celebrations\nWhy Join Us?\nWe believe in fostering a true sense of teamwork. If you're looking for a structured, supportive environment to grow and make an impact, this opportunity is perfect for you.\nReady to take the next step? Click the “Apply Now” button to connect with us or email me at  to refer someone who might be a good fit.\nWe look forward to welcoming you to our team!","description_format":"text","description_chars":4294,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-15T07:54:37Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":33,"expected_fill_days":104,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hytech-technology-pte-ltd-customer-service-associate-kai-moi","json_url":"https://alion.io/job/hytech-technology-pte-ltd-customer-service-associate-kai-moi.json","meta":{"generated_at":"2026-10-27T13:41:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3803615},"rest":"https://alion.io/mcp/rest/get_company?id=3803615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhytech-technology-pte-ltd-customer-service-associate-kai-moi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhytech-technology-pte-ltd-customer-service-associate-kai-moi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhytech-technology-pte-ltd-customer-service-associate-kai-moi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hytech-technology-pte-ltd-customer-service-associate-kai-moi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhytech-technology-pte-ltd-customer-service-associate-kai-moi"}]}