{"id":2316520,"url":"https://alion.io/job/i-med-it-field-support-technician","title":"IT Field Support Technician","company":{"id":2876327,"name":"I Med","domain":"i-med.com.au","url":"https://alion.io/company/i-med-com-au","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:42:43Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T19:04:05Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"IT Field Support Technician\nLocation -WA - Perth Metro, Albany and Geraldton\nFull-Time, Fixed Term -12months\nJoin Australia’s leading diagnostic imaging provider and make a real impact in healthcare through expert IT support!\nAbout the Role\nWe’re looking for a dedicated IT Field Support Technician to support our clinics in WA, based at Mirrabooka but supporting all clinics across Perth Metro as well as Regional (Albany and Geraldton). In this dynamic role, you’ll provide outstanding customer service and hands-on IT support to clinic staff and doctors across our WA network. You'll also play a key role in the delivery of new IT projects, contributing to the ongoing innovation and improvement of healthcare services.\nWhat You’ll Do\nDeliver responsive desktop and hardware support for computers, laptops, peripherals, mobile devices, and telephony systems. \nTravel to clinics across WA to resolve IT incidents, complete installations, and support project rollouts. \nSupport and maintain Standard Operating Environments (SOEs) and assist with software and hardware deployments. \nProvide technical input and hands-on support for new IT projects, including clinic setups, RIS/PACS upgrades, and system enhancements. \nMaintain and support RIS/PACS, Active Directory, and clinical systems. \nParticipate in incident management, service requests, and escalations. \nWork after hours and weekends when required for project work and critical issues. \nCollaborate with I-MED clinicians, staff, vendors, and internal IT teams. \nWhat We’re Looking For\n3+ years’ experience in IT field support or service desk, ideally in a healthcare setting. \nStrong problem-solving, diagnostic, and customer service skills. \nExperience with Windows environments, SOEs, imaging tools, Active Directory, and general desktop support. \nA proactive and collaborative team player with excellent communication skills. \nFull, unrestricted Driver’s Licence and own reliable vehicle. \nWillingness to travel regionally (One week in Albany or Geraldton, every 4-5 weeks). \nFlexible to work after hours and weekends, particularly during project implementations or clinic support periods. \nAbout us\nAt I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise\nWhy join I-MED?\nYou’ll be part of a strong national IT team that plays a vital role in delivering top-tier healthcare \nCompetitive salary + travel reimbursements \nWe’re committed to supporting your health and wellbeing with a range of benefits, including an Employee Assistance Program, private health insurance offers, access to radiology services for you and your immediate family, Perkbox retail discounts, and access to gym memberships through Fitness Passport. \nStrong commitment to continual professional development \nReady to apply?\nJoin a company that’s shaping the future of medical imaging and healthcare technology.\nApply Now to become part of the I-MED Radiology Network team.","description_format":"text","description_chars":3297,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-10-12T04:48:52Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.768,"p_room":0.75,"age_days":18,"expected_fill_days":25,"reasons":["conf:9","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/i-med-it-field-support-technician","json_url":"https://alion.io/job/i-med-it-field-support-technician.json","meta":{"generated_at":"2026-10-20T19:29:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2876327},"rest":"https://alion.io/mcp/rest/get_company?id=2876327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fi-med-it-field-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fi-med-it-field-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fi-med-it-field-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/i-med-it-field-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fi-med-it-field-support-technician"}]}