{"id":3854725,"url":"https://alion.io/job/i-med-it-support-officer","title":"IT Support Officer","company":{"id":2876327,"name":"I Med","domain":"i-med.com.au","url":"https://alion.io/company/i-med-com-au","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newstead, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-06T02:55:25Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T21:45:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"An opportunity is available for a customer-focused Level 1IT Support Officer to join our Newstead IT Service Desk team.\nThis is a Full-time, permanent position, working Monday to Friday on a roster operating between 7:00am and 7:00pm, with hybrid working arrangements available following the completion of training.\nReporting to the IT Service Desk Team Leader, you'll be part of a busy and supportive Service Desk, providing first-level technical support to I-MED staff and healthcare professionals. You'll manage a range of support requests across phone, walk ups and the ticketing system, ensuring a responsive, professional, and customer-focused service.\nThis role is well suited to someone who enjoys problem-solving, thrives in a fast-paced environment, demonstrates initiative, and is confident working autonomously with minimal supervision, while remaining committed to delivering a high standard of customer service. While previous technical and/or medical experience is advantageous, strong communication, a willingness to learn, and the ability to build positive relationships are the key attributes for success in this role.\nWhat you’ll be doing:\nResponding to phone calls, walk ups and support tickets in a timely, professional, and customer-focused manner. \nProviding exceptional customer service, demonstrating care and empathy \nDeveloping and maintaining strong working relationships with healthcare professionals, staff and managers \nWhat we’re looking for:\nDemonstrated commitment to delivering exceptional customer service. \nStrong problem-solving skills, with the initiative to learn and adapt quickly. \nExcellent computer literacy, with the ability to confidently navigate multiple systems simultaneously. \nOutstanding verbal and written communication skills, with the ability to build positive relationships. \nAbility to work effectively both independently and as part of a collaborative team \nPrevious experience in a high-volume IT Service Desk or customer support environment is desirable. \nAbout Us\nAt I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.\nWhat we can offer you:\nA collaborative and professional working environment \nCompetitive remuneration package with flexible work options \nOpportunities for career advancement with I-MED’s continued growth and expansion \nCommitment to your health and well-being including discounted private health insurance, salary packaging, Fitness Passport access, lifestyle and travel discounts, I-MED services for your family and employee wellbeing support. \nAt I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.\nApply now for a confidential conversation.\nEqual Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.","description_format":"text","description_chars":3339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-11-06T05:39:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/i-med-it-support-officer","json_url":"https://alion.io/job/i-med-it-support-officer.json","meta":{"generated_at":"2026-11-11T03:04:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2876327},"rest":"https://alion.io/mcp/rest/get_company?id=2876327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fi-med-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fi-med-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fi-med-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/i-med-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fi-med-it-support-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854725}},{"tool":"search_jobs","arguments":{"company":"i-med.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854725},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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