{"id":1149129,"url":"https://alion.io/job/ia-financial-group-claims-analyst","title":"Claims Analyst","company":{"id":1050168,"name":"iA Financial Group","domain":"ia.ca","url":"https://alion.io/company/ia-ca","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50159,"max":65833,"currency":"CAD","period":"year","gross":null,"usd_annual":46918},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T16:52:39Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T05:18:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nBuild the future with us\nAre you analytical, detail-oriented, and motivated by the opportunity to support clients when it matters most? As a Claims Analyst with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy provisions, internal guidelines, and service standards.\nThis role offers an excellent opportunity to develop strong foundational claims expertise in policy interpretation, file management, decision-making, and customer communication. Depending on your experience and training, you may also adjudicate limited-risk products and a defined portion of a core product.\nYou will work closely with Claims Specialists, contribute to the team’s day-to-day operations, and progressively build the knowledge and capabilities required to advance your career within claims.\nWhat you’ll accomplish with us\nAs a Claims Analyst, you’ll be at the core of our mission. Here are the main responsibilities:\nAdjudicate non-core and lower-risk Special Markets claims within assigned authority levels.\nAssess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.\nRequest, review, and analyze the documentation required to support fair and objective claim decisions.\nCommunicate claim decisions clearly, professionally, and respectfully to claimants, brokers, third-party administrators, policyholders, benefit administrators, and internal partners.\nMaintain accurate, timely, and objective claim file documentation in accordance with regulatory, privacy, and audit requirements.\nIdentify and escalate complex, sensitive, or higher-risk claims to the appropriate senior-level resource.\nDepending on business needs, experience, and training, assist with a defined portion of a core product within an established scope and authority.\nDevelop and maintain positive working relationships with clients and business partners while ensuring compliance with policy provisions and privacy requirements.\nParticipate in meetings and discussions related to claims-handling practices and service delivery.\nBuild and maintain your knowledge of Special Markets products, policies, procedures, and industry practices.\nParticipate in training, coaching, and knowledge-sharing activities.\nApply feedback to continuously improve decision-making, communication, and claim quality.\nSupport team operations through collaboration, information sharing, professionalism, openness, and respect.\nWhat could accelerate your success in this role\nWe’re looking for someone who:\nHas experience in the insurance industry or in a related claims environment;\nDemonstrates strong analytical, critical-thinking, and problem-solving skills;\nIs recognized for their attention to detail and ability to make objective, well-supported decisions;\nCan interpret policy provisions and supporting documentation effectively;\nManages competing priorities while consistently meeting established service standards;\nDemonstrates strong customer service, verbal communication, and written communication skills;\nBuilds positive and professional relationships with clients, colleagues, and business partners;\nIs committed to continuous learning and receptive to coaching and feedback;\nHas foundational knowledge of group life, health, accident, and sickness plans, which would be considered an asset;\nBilingualism in English and French would be considered a strong asset, as the preferred candidate will be expected to support a significant volume of both English and French claims on a regular basis.\nWhy you’ll love working with us\nA work environment where learning and development merge with a collective pursuit of excellence;\nAI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;\nA healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;\nThe opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;\nCompetitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!\nApply now and get ahead of your career, where your talent really belongs!\nStill unsure about applying?\nAt iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!\nThe typical hiring range for this position is between CAD $50,159 and CAD $65,833 per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.\nLocation(s)\nVancouver / 988 Broadway WestOther Possible Location(s)\nCompany\niA Financial Group\nPosting End Date\n2026-10-10Company Overview\niA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.\nWith over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.\nAt iA, we’re invested in you.\n* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto\nOur Commitment to Diversity and Inclusion\nAt iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.\nPlease note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.","description_format":"text","description_chars":6575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Insurance","Bakery & Pastry"],"lifecycle":[{"event":"open","at":"2026-09-23T16:52:39Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":46918,"is_top_pay":false},"html_url":"https://alion.io/job/ia-financial-group-claims-analyst","json_url":"https://alion.io/job/ia-financial-group-claims-analyst.json","meta":{"generated_at":"2026-09-24T11:24:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}