{"id":2322420,"url":"https://alion.io/job/iab-canada-it-technician","title":"IT Technician","company":{"id":1754974,"name":"IAB Canada","domain":"iabcanada.com","url":"https://alion.io/company/iabcanada-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-12T21:57:56Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Description\nIT Support Technician (1st / 2nd Line)\nLocation: New York, NY\nWork pattern: 4 days in the office, 28 hrs/week 9am-5pm (1hr lunch)\nEmployment type: Contract\nCoverage: US\nThe opportunit y\nMiQ is a programmatic media partner for marketers and agencies, combining data science, analytics, and programmatic trading. We are looking for an IT Support Technician to provide responsive, user-focused 1st and 2nd line support across the New York office and the wider US region.\nMain responsibilities\nEnd User Support\nAct as the first point of contact through the ticketing system and in-person assistance.\nLog, categorise, prioritise, troubleshoot, resolve, and follow up on incidents and requests in line with service expectations.\nProvide clear, patient technical guidance to non-technical users and maintain ownership until resolution or a confirmed handover.\nDocument symptoms, troubleshooting steps, resolution details, and escalation notes accurately.\nProvide onsite 1st line support for the New York office, including but not limited to Wi-Fi connectivity, printers, conference rooms, meeting technology, passwords, and 2FA.\nProvide remote 1st line support across the US region through approved communication and support platforms.\nSupport workplace technology and the local IT team during events, office changes, and business-critical meetings.\nEndpoint, hardware, and software support\nDiagnose and resolve Windows and macOS hardware issues\nConfigure and deploy hardware to new hires\nConfigure and deploy replacement hardware to existing users\nAssist with software deployment, security updates, anti-virus protection, patching, and endpoint compliance.\nAdminister devices through the MDM solution and maintain accurate hardware, software, and licence records through the asset-management solution.\nCoordinate hardware repair, replacement, vendor support, and onsite visits when an issue cannot be resolved remotely.\nApplications, access, and onboarding\nSupport SaaS applications including Google Workspace, Okta, Slack, Zoom, and other business-critical tools.\nAssist with account creation, access requests, password resets, 2FA, permissions, and user authentication issues in line with security procedures.\nSupport onboarding and offboarding across the US region, including hardware provisioning, account setup, access changes, equipment recovery, and onboarding sessions.\nProvide basic user guidance and training for workplace applications and technology.\nRequired experience\nAt least 2 years of experience in a technical support, service desk, help desk, or desktop support role.\nExperience working with MDM and anti-virus or endpoint-security solutions.\nExperience supporting SaaS applications such as Google Workspace, Okta, Slack, Jumpcloud/Jamf and Zoom.\nPractical experience supporting both Windows and macOS.\nExperience using a ticketing or IT service-management platform.\nKnowledge of workplace communication technologies, printers, conference-room equipment, basic networking, Wi-Fi, VPN, and remote support.\nExperience troubleshooting hardware, software, peripherals, access, and connectivity issues.\nRequired skills and behaviours\nExcellent verbal and written communication skills.\nStrong customer-service mindset and the ability to explain technical issues clearly and calmly.\nAbility to prioritise work, follow established procedures, and manage multiple tickets or assignments.\nStrong attention to detail, documentation, follow-through, and ownership.\nAbility to work effectively in an agile environment.\nA focus on efficiency and effectiveness.\nA can-do attitude, bringing energy, drive, and enthusiasm to the role.\nCuriosity and openness to learning from others, acknowledging weaknesses, and growing.\nSound judgement about when to resolve independently and when to escalate.\nAlignment with MiQ’s values and culture.\nWhat we value\nPassion: We love and live what we do.\nDetermination: We always find a way to figure it out.\nUnity: We hold each other accountable and win and lose as a team.\nAgility: We anticipate the unexpected, embrace change, and adapt.\nCourage: We dare to think unconventionally.\nMiQ is proud to be an equal-opportunity workplace. We value the differences within our people and are committed to building an inclusive community where everyone can thrive.\nPay Transparency\nFor individuals assigned and/or hired to work in New York, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current compensation range for this position is $38-40/hr.\nApply Today\nEqual Opportunity Employer\nE-Verify Employer","description_format":"text","description_chars":4913,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-10-12T06:31:23Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.519,"p_room":0.75,"age_days":21,"expected_fill_days":28,"reasons":["conf:7","stale_co","win:late","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/iab-canada-it-technician","json_url":"https://alion.io/job/iab-canada-it-technician.json","meta":{"generated_at":"2026-10-13T09:26:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754974},"rest":"https://alion.io/mcp/rest/get_company?id=1754974"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiab-canada-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiab-canada-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiab-canada-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iab-canada-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiab-canada-it-technician"}]}