{"id":2024277,"url":"https://alion.io/job/iadgroup-digital-support-specialist-mfd","title":"Digital Support Specialist (m/f/d)","company":{"id":3902535,"name":"Iadgroup","domain":"iadgroup.com","url":"https://alion.io/company/iadgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T00:01:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T22:46:07Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Join iad, an international real estate company, as a Digital Support Specialist in Frankfurt. In this role, you will be the first point of contact for technical questions about our digital tools and systems, manage user accounts, handle support requests, monitor CRM functionality, test new features, and identify process improvements. You should have strong technical knowledge, experience in support or operations, and fluency in German and English. Enjoy an international working environment, modern office, home office options, and various employee benefits.\nMissions\nFirst point of contact for agents and HQ colleagues on technical questions about our digital tools and systems.\nManaging user accounts and access rights across our core systems, handling support requests and following tickets through to resolution.\nMonitoring the functionality and data quality of our CRM, managing the publication of property listings on relevant portals.\nProfil recherché\nWhat you bring:\nStrong technical knowledge and genuine interest in digital systems\nGreat affinity with Microsoft 365 environment\nPractical experience in support, service, operations or a similarly process-driven role (e.g. through a working student position, apprenticeship or previous employment)\nConfident handling of common business tools; experience with CRM systems or ticketing tools is an advantage\nA structured, independent working style and a solution-oriented mindset\nClear, patient communication with non-technical users\nGerman at C1 level or above, very good command of English (French is definitely a plus)\nAdditional Information\nWhat we offer:\nAn international working environment with direct, day-to-day collaboration across countries\nA modern, well-equipped office in Frankfurt am Main\nTwo days of home office per week\nHigh-quality work equipment\nOn-site parking\nOnline training on demand\nEmployee benefits programme (Pxtra and Corporate Benefits platforms)\nYour birthday off\nA pet-friendly office - your dog is welcome!\nDoes this sound like you? Then we look forward to your application. Tell us about your experience with digital tools, technical support or process optimisation. What matters more to us than your previous job title is how you approach problems, find solutions and make digital work better.\nApply now - or share this role with someone in your network who'd be a perfect fit!\n#Hiring #TechSupportJobs #DigitalOperations #FrankfurtJobs #ProptechJobs #InternationalCareers #JoinUs\niad is an equal opportunity employer. We are committed to giving all qualified applicants a fair opportunity, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.\niad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.\nClick here to access our confidentiality policy.","description_format":"text","description_chars":2956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-07T13:26:28Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.35,"age_days":56,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iadgroup-digital-support-specialist-mfd","json_url":"https://alion.io/job/iadgroup-digital-support-specialist-mfd.json","meta":{"generated_at":"2026-10-21T01:52:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3902535},"rest":"https://alion.io/mcp/rest/get_company?id=3902535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiadgroup-digital-support-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiadgroup-digital-support-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiadgroup-digital-support-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iadgroup-digital-support-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiadgroup-digital-support-specialist-mfd"}]}