Senior Application Support Engineer
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 14, 2026.
Bring your troubleshooting mindset and technical curiosity to a role where your work helps keep critical systems running around the clock. As part of our Natural Perils team, you'll support the technology behind IAG's Pricing Engine, a platform that powers natural peril, reinsurance and climate modelling capabilities across the business. You'll work across infrastructure, databases, networking and automation, partnering closely with developers and technology teams to resolve issues, improve performance and ensure a seamless experience for users. If you enjoy solving complex technical challenges and making a real impact, we'd love to hear from you This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).
What You'll Do
- Provide Tier 1 support for a business critical pricing platform, ensuring high availability, operational stability and timely resolution of technical issues
- Monitor and maintain Linux servers, application infrastructure and supporting services to keep systems performing reliably and efficiently.
- Manage PostgreSQL databases, including performance tuning, backup and recovery activities, and ongoing optimisation of platform performance
- Develop and maintain Python and Bash scripts that automate routine tasks and improve operational effectiveness.
- Troubleshoot issues across networking, databases, applications and infrastructure, identifying root causes and implementing sustainable solutions
- Support DevOps practices through CI/CD pipelines, infrastructure automation, version control and collaboration with development teams
What You'll Bring
- Experience supporting applications, infrastructure or production systems within a technology focused environment
- Strong troubleshooting skills and a practical approach to diagnosing and resolving technical issues.
- Knowledge of Linux administration, server management and monitoring tools across complex environments.
- Experience working with PostgreSQL, SQL and database performance optimisation practices
- Exposure to scripting and automation using Python, Bash or similar technologies.
- Familiarity with networking concepts, Git, CI/CD pipelines and modern DevOps practices.
- A collaborative mindset, strong communication skills and a commitment to delivering excellent support outcomes
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Wednesday 21 October 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.