{"id":1981858,"url":"https://alion.io/job/iag-workers-compensation-assistant-consultant","title":"Workers Compensation Assistant Consultant","company":{"id":1899828,"name":"IAG","domain":"iag.com.au","url":"https://alion.io/company/iag-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T21:07:16Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T12:47:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.\nAs a Workers Compensation Assistant Consultant, you'll support the efficient and compliant management of workers compensation claims by completing key administrative and regulatory activities across the claim lifecycle. Working closely with Claims Consultants, you'll process documentation, maintain accurate claim records, manage workflows and help ensure legislative and scheme requirements are met. Your role is essential in delivering positive outcomes for injured workers, employers and other stakeholders.\nYou'll initially work from the office during training, benefiting from hands-on support and structured learning. This is a permanent full-time opportunity based in Boorloo (Perth) commencing 16 November 2026.\nWhat You'll Do\nSupport the end-to-end administration of workers compensation claims, maintaining accurate records and documentation.\nProcess forms, payments, correspondence and regulatory notifications within required timeframes.\nManage task queues and workflows to ensure claims progress efficiently and compliantly.\nProvide administrative and telephone support to Claims Consultants, including file updates and follow-up actions.\nMaintain data accuracy and identify potential compliance risks, errors or missing information.\nBuild positive relationships with workers, employers, brokers, medical providers and other stakeholders.\nDeliver professional, customer-focused service while contributing to a positive team culture.\nWhat You'll Bring\nExperience in administration, processing or operational support roles\nStrong attention to detail and accuracy when working with data, documentation and systems.\nThe ability to manage competing priorities and meet deadlines in a fast-paced environment.\nConfidence using technology and navigating multiple systems, including Microsoft Office.\nStrong written and verbal communication skills and a professional customer service approach.\nA collaborative mindset and willingness to learn, adapt and contribute to team success.\nWhat We Offer\nBoosted superannuation with 13% as standard.\n20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).\nUp to 50% off personal insurance, including home and motor insurance.\nPartner discounts on private health insurance, tech & appliances, and many more.\nIndustry-leading 20 weeks paid parental leave.\nAccess to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.\n*employment type eligibility criteria apply\nApplications close: Sunday 18 October 2026 11:59PM AEDT\nAdjustments and Support \nIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to  for a confidential conversation.\n More About Us \nAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. 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