{"id":2789061,"url":"https://alion.io/job/iamneo-customer-support-intern","title":"Customer Support Intern","company":{"id":4442680,"name":"Iamneo","domain":"iamneo.ai","url":"https://alion.io/company/iamneo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:09:56Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-18T07:26:48Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Title: Intern - Customer Support\nLocation: Delhi\nWorkplace Type: On-site\nEmployment Type: Internship\nAbout iamneo\nFounded in 2016 and now part of the NIIT family, iamneo is a fast-growing, profitable B2B EdTech SaaS company that's transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.\nOur product suite - including Neo PAT (student employability and placement readiness), Neo Exam (secure, cloud-based examination infrastructure), Neo Colab (coding education management), Neo Coder (AI-powered experiential learning for developers), and Neo Hire (recruitment automation and candidate evaluation) - helps engineering colleges and corporate L&D/HR teams measure, close, and track skill gaps at scale. Every product generates rich behavioral and performance data, and our customers rely on us not just for the platform, but for the insight layer on top of it.\nAbout the Role\nWe are looking for a Intern - Customer Support to support our Customer Success team with day-to-day client and operational activities. This role is ideal for a fresher who is a good communicator, organized, proactive, and willing to learn.\nKey Responsibilities\nSupport the Customer Success team with daily operational activities.\nAssist with client onboarding and coordination.\nFollow up on client requirements and internal requests for timely closure.\nCoordinate with internal teams to resolve client queries and requirements.\nMaintain trackers, reports, and documentation accurately.\nAssist with platform-related queries and escalate issues when required.\nSupport the team in ensuring a smooth client experience.\nUse Excel/Google Sheets and other digital tools for daily activities.\nTravel Requirement\nWillingness to travel to the North region for client coordination and support whenever required.\nKey Skills\nGood verbal and written communication skills.\nStrong coordination and follow-up skills.\nBasic understanding of operational/administrative processes.\nCustomer coordination and stakeholder management skills.\nProblem-solving mindset and proactive approach.\nWillingness to learn and adapt quickly.\nWorking knowledge of Excel/Google Sheets.\nComfortable working with multiple tools and platforms.\nQualifications & Eligibility\nBachelor's degree in any discipline.\nFreshers or candidates with up to 1 year of relevant experience.\nInternship/project experience in customer support, client coordination, administration, or customer success is an advantage.\nWhy Join iamneo?\nGain hands-on experience in Customer Success and client management.\nWork closely with clients and cross-functional teams.\nDevelop skills in communication, coordination, stakeholder management, and operations.\nBuild a strong foundation for a career in Customer Success, Client Engagement, or Program Management.","description_format":"text","description_chars":2907,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T18:13:33Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-18T07:27:14Z"},"pay":null,"html_url":"https://alion.io/job/iamneo-customer-support-intern","json_url":"https://alion.io/job/iamneo-customer-support-intern.json","meta":{"generated_at":"2026-10-18T07:27:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442680},"rest":"https://alion.io/mcp/rest/get_company?id=4442680"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiamneo-customer-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiamneo-customer-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiamneo-customer-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iamneo-customer-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiamneo-customer-support-intern"}]}