{"id":3716109,"url":"https://alion.io/job/iamrc-customer-care-representative-international","title":"Customer Care Representative- International","company":{"id":668744,"name":"ASC Engineered Solutions","domain":"asc-es.com","url":"https://alion.io/company/asc-es","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romeoville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:49:42Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T00:19:08Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We're currently seeking a Customer Care Representative (CCR). In coordination with our outside sales team, the Customer Care Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CCR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.\nWe are currently looking to fill this spot on our International Team. If you work in Romeoville, this schedule would be Monday through Friday, 8:00am- 5:00pm.\nHow You Will Help:\nRespond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.\n Assist customers with product and service-related questions, technical issues, and account management.\nResolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.\nCollaborate cross-functionally to address customer needs and escalate complex issues when necessary.\nProcess RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform\nIdentify opportunities for process improvements to enhance the overall customer experience.\nStay up to date on product/service offerings policies, and procedures.\nAccurately document customer interactions and transactions in ASC’s CRM system.\nBuild credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.\n Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.\n Other duties as assigned\n\nWhat You Will You Bring:\nBachelor's degree or equivalent work experience in a B2B Customer Service role.\nExcellent communication skills (verbal and written) with ability to handle conflict resolution.\nStrong problem-solving abilities with a customer-focused mindset.\nAbility to remain calm and composed under pressure.\nProficiency working in a ERP. CRM experience is a plus.\nFlexibility to work in a fast-paced environment and adapt to changing priorities.","description_format":"text","description_chars":2086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-04T00:49:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.945,"age_days":8,"expected_fill_days":19,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/iamrc-customer-care-representative-international","json_url":"https://alion.io/job/iamrc-customer-care-representative-international.json","meta":{"generated_at":"2026-11-12T04:54:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668744},"rest":"https://alion.io/mcp/rest/get_company?id=668744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiamrc-customer-care-representative-international"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiamrc-customer-care-representative-international"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiamrc-customer-care-representative-international"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iamrc-customer-care-representative-international\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiamrc-customer-care-representative-international"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716109}},{"tool":"search_jobs","arguments":{"company":"asc-es.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716109},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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