{"id":2499384,"url":"https://alion.io/job/iamwebbing-customer-success-manager","title":"Customer Success Manager","company":{"id":4430183,"name":"Iamwebbing","domain":"iamwebbing.com","url":"https://alion.io/company/iamwebbing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":357},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:30:11Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T20:20:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.\nKey Responsibilities:\nCustomer Success Management\nBuild trusted relationships with customer stakeholders and executive sponsors.\nDevelop and execute Customer Success Plans aligned with customer business objectives.\nDrive customer adoption, retention, satisfaction, and long-term growth.\nMonitor customer health, usage trends, and business outcomes.\nIdentify customer risks and proactively lead mitigation plans.\nAct as the primary customer advocate within Webbing.\nCustomer Lifecycle Management\nCoordinate customer onboarding and deployment activities.\nEnsure successful implementation of Webbing products and services.\nConduct regular customer cadence meetings.\nLead Executive Business Reviews (EBRs) and strategic planning sessions.\nTrack commitments and ensure timely follow-up on action items.\nBusiness Growth\nPartner with Sales to identify expansion and cross-sell opportunities.\nSupport strategic account planning and customer growth initiatives.\nPromote adoption of new products and platform capabilities.\nOperational Excellence\nMaintain accurate customer records and Salesforce account hygiene.\nDocument customer architecture, stakeholders, and success plans.\nMonitor SIM usage, data consumption, and service trends.\nCoordinate operational requests with Customer Operations and Support.\nEnsure timely communication during incidents and major service events.\nCustomer Site Visits\nTravel regularly to customer locations across the United States.\nConduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.\nStrengthen executive relationships through face-to-face engagement.\nSupport strategic customer initiatives and key business milestones.\nRequirements\n5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.\nExperience managing enterprise or B2B customers.\nExcellent communication, presentation, and relationship-building skills.\nStrong organizational, analytical, and project management abilities.\nExperience with Salesforce or similar CRM platforms.\nProfessional English (spoken and written).\nWillingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.\nPreferred Qualifications\nExperience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.\nExperience managing strategic or global enterprise customers.\nKnowledge of APIs, eSIM technologies, or connectivity platforms\nAbout Webbing\nFounded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.\nEnterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.\nWhat we offer\nThe opportunity for professional development within a reputable international innovative and growing company.\nThe opportunity to join a team of highly professional specialists in an international environment.\nFully remote role\nMedical benefits","description_format":"text","description_chars":3830,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:33:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/iamwebbing-customer-success-manager","json_url":"https://alion.io/job/iamwebbing-customer-success-manager.json","meta":{"generated_at":"2026-10-15T22:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430183},"rest":"https://alion.io/mcp/rest/get_company?id=4430183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiamwebbing-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiamwebbing-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiamwebbing-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iamwebbing-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiamwebbing-customer-success-manager"}]}