{"id":2499388,"url":"https://alion.io/job/iamwebbing-junior-technical-support-specialist","title":"Junior Technical Support Specialist","company":{"id":4430183,"name":"Iamwebbing","domain":"iamwebbing.com","url":"https://alion.io/company/iamwebbing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T09:22:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T04:56:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nRespond to customer inquiries and support requests via Zendesk and other channels.\nTroubleshoot basic technical and operational issues.\nAccurately log, classify, and follow up on customer tickets according to SLA guidelines.\nEscalate complex or unresolved issues to senior team members when necessary.\nMaintain clear and professional communication with customers in English.\nFollow internal workflows and contribute to knowledge base documentation when needed.\nFull-time role, working in rotating shifts as part of a 24/7 support team.\nRequirements\nEducation in Telecommunications, IT, or a related technical field - mandatory.\nFluent written and spoken English - mandatory.\n1+ year of previous customer support experience - preferred.\nInterest in telecom, mobile technologies, and IoT is a strong advantage.\nStrong communication skills and a customer-oriented mindset.\nAbility to work well both independently and in a team environment.\nBasic problem-solving skills and a willingness to learn technical troubleshooting.\nAbout Webbing\nFounded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.\nEnterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.\nWhat we offer\nAn exciting and challenging workplace with great skill and knowledge development opportunities.\nThe opportunity to join a team of highly professional specialists in an international environment.\nThe opportunity for professional development within a reputable international innovative and growing company.\nMeal Vouchers.\nMedical insurance.","description_format":"text","description_chars":1978,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:33:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/iamwebbing-junior-technical-support-specialist","json_url":"https://alion.io/job/iamwebbing-junior-technical-support-specialist.json","meta":{"generated_at":"2026-10-15T08:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430183},"rest":"https://alion.io/mcp/rest/get_company?id=4430183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiamwebbing-junior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiamwebbing-junior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiamwebbing-junior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iamwebbing-junior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiamwebbing-junior-technical-support-specialist"}]}