{"id":4014937,"url":"https://alion.io/job/iar-systems-customer-operations-lead","title":"Customer Operations Lead","company":{"id":56475,"name":"IAR Systems","domain":"iar.com","url":"https://alion.io/company/iar-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":77000,"currency":"USD","period":"year","gross":null,"usd_annual":77000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T07:46:02Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:48:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us \nEver wondered what powers the products people rely on every day? Chances are, we've helped build it.\nOur software and development tools help build products used in cars, hospitals, factories, homes, and industries around the world. We help engineers solve complex challenges and create technology people can depend on. \nRooted in Nordic values and trusted by innovators worldwide, we combine deep technical expertise with a culture of curiosity, craftsmanship, and collaboration. With decades of engineering experience and a shared passion for technical excellence, we're helping shape the future of software and embedded development. \nWe take pride in building tools for people who build the world around us. \nAbout the Role\nIAR is part of Qt Group, operating as an independent business focused on embedded software development. We provide software development tools that help engineers develop, debug, test, and secure embedded software for products across automotive, industrial automation, medical technology, and other industries.\nOur Customer Operations team keeps the business running smoothly behind the scenes, handling day-to-day activities such as order processing, invoicing and case resolution so that customers receive fast, consistent service. As Customer Operations Lead you will lead a team of Customer Operations Representatives and oversee their day-to-day work, ensuring efficient operations, streamlined processes and improved productivity and customer service. You will work closely with the Global Customer Operations Manager and with colleagues across the commercial organization. This position offers opportunities for professional growth and is suited to individuals at an entry to mid level.\nPossible locations for this position are Plano, TX (preferred) or Marlboro, MA.\nWhat You’ll Do\nLead, mentor and motivate a team of Customer Operations Representatives, acting as first escalation point and managing staff scheduling and time off to keep coverage\nSupervise local operational tasks such as order processing, invoicing and case resolution, in line with organizational goals and global practices\nOversee warehouse and inventory management to keep stock levels accurate and order fulfillment smooth\nManage the monthly closing procedure, supporting financial reconciliation and making sure delivered orders align with booked revenue\nIdentify, implement and monitor process improvements with the Global Customer Operations Manager, keeping process documentation up to date\nMaintain data hygiene in shared systems and act as a liaison between regional teams and departments such as Sales, Customer Success and Finance\nWhat You Bring to the Table\nCustomer-centric mindset with strong interpersonal and communication skills, including proficient English\nExcellent problem-solving and decision-making abilities\nGood organizational and time-management skills\nAdaptability and the ability to thrive in a dynamic, fast-paced work environment\nTeam player who enjoys collaborating across functions, yet is comfortable working independently and taking accountability\nProficiency in the software and tools used by an operations team\nBonus Points For...\nPrevious experience leading or supervising a small team\nFamiliarity with order-to-cash processes, such as invoicing, order processing and monthly financial close\nExperience working with ERP or CRM systems in an operations or customer service setting\nThe Qt Company offers competitive compensation and an excellent benefits package and is committed to fair and equitable employment practices. EOE.\nWe support pay transparency: for all the roles at Qt we publish the salary ranges in our job ads in compliance with Massachusetts law. Please note that the final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.\nWe offer a full range of elective benefits, including medical, dental, vision, and dependent care, flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and 401(k). In addition to elective benefit options, benefited employees receive paid time off and 12 paid holidays each year.\nPay range for this position is\n$50,000—$77,000 USD\nBuild What Matters. Grow Where It Matters. \nWe believe work should support your life, not the other way around. That's why our benefits are designed to be flexible, inclusive, and meaningful across every stage of your journey. From wellbeing and growth to celebrating life's big (and small) moments, we invest in what matters to you, wherever you are. \nFlexibility You Can Count On We offer hybrid working options and flexible hours, empowering you to balance your personal life and professional goals because life outside of work matters, too. \n\nMeaningful Wellbeing Support From mental health resources to physical wellness programs, we provide practical, accessible support tailored to local needs. \n\nOpportunities to Grow Whether through hands-on learning, mentorship, or international collaboration, we invest in your development so your career can grow in the direction you choose. \n\nInclusive by Design You'll join a team that values different perspectives, encourages collaboration, and creates space for everyone to contribute and succeed. \n\nRewarding Your Impact Our compensation and benefits packages are competitive, regularly reviewed, and locally relevant, ensuring your contribution is recognized wherever you are. \n\nBring Your Whole Self \nThe best ideas come from people with different experiences, perspectives, and ways of thinking. We are committed to creating an environment where everyone feels respected, supported, and able to do their best work. \nWe welcome applicants of all backgrounds and identities and provide equal opportunities for all. Our technology may be what we're known for, but it's our people who make the difference. \nWe'd love to learn more about you. Tell us about your skills and experience, but just as importantly, tell us what motivates you and what kind of impact you want to make.","description_format":"text","description_chars":6028,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Embedded Software & RTOS","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-11-10T12:11:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T23:49:50Z"},"pay":{"stated_usd_annual":77000,"is_top_pay":false},"html_url":"https://alion.io/job/iar-systems-customer-operations-lead","json_url":"https://alion.io/job/iar-systems-customer-operations-lead.json","meta":{"generated_at":"2026-11-10T23:49:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56475},"rest":"https://alion.io/mcp/rest/get_company?id=56475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiar-systems-customer-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiar-systems-customer-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiar-systems-customer-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iar-systems-customer-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiar-systems-customer-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014937}},{"tool":"search_jobs","arguments":{"company":"iar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}