{"id":4148694,"url":"https://alion.io/job/iba-worldwide-medical-physicist-customer-support-associate","title":"Medical Physicist - Customer Support Associate","company":{"id":1984116,"name":"Iba Worldwide","domain":"iba-worldwide.com","url":"https://alion.io/company/iba-worldwide","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"MedTech","role_family":"MedTech","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T02:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-15T16:08:40Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Mission\nAs a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments. Our products are distributed worldwide and we are very proud of our international cultural diversity. Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives.\nYou consider yourself as a professional in your field yet you are also eager to learn continuously. Team spirit is part of your genes and new challenges boost your motivation\nChallenges we trust you with\nSystematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen. Routine follow-ups to ensure resolution and customer satisfaction.\nCommunication with customers related to handling customer’s requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process. \nManage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion. \nAcquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries\nMaintain detailed records of customer interactions, process customer accounts, and file documents\nEscalate complex customer issues to appropriate support teams\nFollow communication procedures, guidelines, and policies\nRecommend potential products or services to management by collecting customer information and analyzing customer needs\nRemain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs \nWhat we value\nYou have:\nMaster’s degree in Medical Physics from a recognized institution or Dip R.P from BARC(Govt. of India)\n3-4 years of clinical experience or minimum 2 years of industry experience\nIntermediate familiarity with MS-Office Suite- Excel, Powerpoint, Word, etc. \nFamiliarity with applicable Medical Device Quality Systems (FDA, ISO)\nBasic knowledge of IT and networking fundamentals - In depth-networking knowledge and/or certification (e.g Cisco) is a plus\nProficiency in spoken and written English\nAffinity for teamwork and well-developed interpersonal skills\nAbility to learn and apply newly acquired product training quickly\nWillingness to work nights, up to 33% of workdays.\nSelf-driven mindset and ability to work independently\nDevotion to customer success and a desire to put things right in under tight timelines\nLife at IBA\nAt IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!\nApply today and be part of a mission that matters!","description_format":"text","description_chars":3184,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T08:19:45Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.858,"p_room":0.75,"age_days":29,"expected_fill_days":30,"reasons":["conf:14","velocity","win:late"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/iba-worldwide-medical-physicist-customer-support-associate","json_url":"https://alion.io/job/iba-worldwide-medical-physicist-customer-support-associate.json","meta":{"generated_at":"2026-11-15T23:26:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1984116},"rest":"https://alion.io/mcp/rest/get_company?id=1984116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiba-worldwide-medical-physicist-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiba-worldwide-medical-physicist-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiba-worldwide-medical-physicist-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iba-worldwide-medical-physicist-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiba-worldwide-medical-physicist-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4148694}},{"tool":"search_jobs","arguments":{"company":"iba-worldwide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4148694},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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