{"id":1351168,"url":"https://alion.io/job/ibase-t-technical-support-engineer-i","title":"Technical Support Engineer I","company":{"id":1773354,"name":"iBase-t","domain":"ibaset.com","url":"https://alion.io/company/ibaset","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T18:58:06Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-02T00:25:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary:\nThe Technical Support Engineer will be supporting end users by troubleshooting our Solumina platform. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals.\nEssential Functions:\nProvide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.\n\nCommunicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.\n\nAssist with the installation and maintenance of software and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.\n\nThoroughly document interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel (prior knowledge of Zendesk is a bonus).\n\nIncrease technical and manufacturing industry knowledge by reading trade publications, operating manuals, and diagnostics information. Additional training opportunities are provided.\n\nDevelop training documentation and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.\n\nCollaborate with other iBASEt technical staff and clients to establish goals and objectives for system improvements and upgrades.\n\nCreate and implement new processes to improve efficiency and customer satisfaction while reducing costs.\n\nRequirements:\nStrong English communication skills (bilingual preferred) both in written and verbal form.\n\nDemonstrate ability to identify problems, form solutions, and execute step-by-step troubleshooting procedures.\n\nWorking knowledge of PC operating systems (experience with SaaS / cloud-based software troubleshooting a bonus).\n\nRequired Education/Experience:\n2-3 years of experience in a technical support and/or call center environment. This is not an entry-level position.\n\nHigh school diploma and willingness to learn through on-the-job training (degree from a four-year college preferred).","description_format":"text","description_chars":2197,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-27T18:58:06Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:5","velocity","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ibase-t-technical-support-engineer-i","json_url":"https://alion.io/job/ibase-t-technical-support-engineer-i.json","meta":{"generated_at":"2026-10-02T03:24:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":5000,"remaining_today":292,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}