{"id":1276508,"url":"https://alion.io/job/iberdrola-customer-care-representative-trainee-bilingual","title":"Customer Care Representative Trainee - Bilingual","company":{"id":5398,"name":"Iberdrola","domain":"iberdrola.com","url":"https://alion.io/company/iberdrola","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0.04,"time_to_fill_p50_days":14,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orange, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T22:13:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Info\nPOSITION: Union - Customer Care Representative Trainee (Bilingual)\nNUMBER OF OPEN POSITIONS: 2\nLOCATION: CT - Orange - 60 Marsh Hill Rd\nHOURLY RATE: $30.86\nJob Description Summary\nRespond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.\nKey Responsibilities\nRespond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.\nAssist customers concerning credit and collection issues, and make arrangements according to guidelines\nMake requested changes or adjustments to customer accounts.\nInitiate service orders to respond to customer emergencies and other service work needs.\nMake outbound calls to resolve customer inquiries or follow up on collections issues.\nProvide accurate information to appropriate departments to efficiently resolve customer concerns. \nRequired Qualifications\nMinimum two years of experience as a Customer Care Representative Trainee.\nMust be fluent in Spanish and English in reading, writing, and verbal communication skills. Must pass Company language aptitude test.\nProven exceptional customer service skills, including written and oral communication skills.\nEffective listening and problem-solving skills.\nProficient using company customer information system.\nKnowledge of company rates, policies, practices, and procedures.\nAbility to work a flexible schedule as needed.\nCompetencies\nBe a role model\nBe agile\nCollaborate and Share\nDevelop Self & Others\nEmpower to grow\nFocus to achieve results\nMobility Information\nPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.\nCompany:\nTHE SOUTHERN CONNECTICUT GAS COMPANYMobility Information\nPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.\nAt Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.\nIf you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at .\nAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.\nAvangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.\nJob Posting End Date:\nOctober-2-2026","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Power Grid","Solar Energy","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-09-26T01:50:29Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:22","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/iberdrola-customer-care-representative-trainee-bilingual","json_url":"https://alion.io/job/iberdrola-customer-care-representative-trainee-bilingual.json","meta":{"generated_at":"2026-09-28T03:27:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2242,"day_limit":5000,"remaining_today":2758,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}