{"id":3704905,"url":"https://alion.io/job/iberdrola-manager-vendor-management","title":"Manager - Vendor Management","company":{"id":5398,"name":"Iberdrola","domain":"iberdrola.com","url":"https://alion.io/company/iberdrola","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":50,"ghost_share":0,"stale_share":0.38,"repost_share":0.06,"time_to_fill_p50_days":16,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Boston, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":121920,"max":152400,"currency":"USD","period":"year","gross":null,"usd_annual":152400},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"NERC CIP","optional":true}],"status":"live","first_seen_at":"2026-11-03T20:44:54Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T16:07:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: On site 5 days a week in Orange, CT; Boston, MA; Rochester, NY; or Binghamton, NY.\nThe base salary range for this position is dependent upon experience and location, ranging from:\n$121,920 to $152,400 in Boston, MA\n$116,640 to $145,800 in Orange, CT\n$106,000 to $132,500 in Binghamton & Rochester, NY\nWhat We Offer:\nCompetitive benefits and growth opportunities\nGenerous performance-based bonuses\n12% 401(k) match\nComprehensive health, dental, and vision insurance\nTuition reimbursement\nProfessional development and clear career advancement pathways\nFor more information please visit: Benefits - Avangrid\nJob Summary\nMaintain strategic partnerships with contact center outsource vendors to ensure operational effectiveness, achievement of key performance metrics, and an improved customer experience. Manage relationship with Avangrid Networks contact center outsource vendors including performance management and contract compliance. Requires close partnerships with business users, vendors, and IT in various geographic locations. Requires management of team employees across the Avangrid networks. Provides leadership and development to team of Analysts across multiple operating companies.\nKey Responsibilities\nCoordinate, monitor, and oversee customer service outsource vendor performance for Avangrid Networks Customer Care organization.\nDevelop partnerships with key stakeholders at outsource vendor locations; identify and address opportunities for process improvements designed to improve key performance metrics and meet business objectives.\nLead a team of vendor analysts across multiple operating companies to ensure day-to-day vendor performance is met or exceeded.\nBuild strong partnerships with the Customer Care Workforce Management and Quality Assurance Teams to assist with supporting vendor performance.\nCoordinate, monitor, and oversee customer service outsource vendor performance for Avangrid Networks Customer Care organization.\nReview outsourced vendor metrics against service level agreements (SLAs) and track any applicable penalties or incentives.\nOversee development of requirements for Requests for Proposals (RFPs) and contracts for oursource vendors.\nWork with key stakeholders to ensure that business requirements are included in any proposed enhancements to outsourced contact center vendor solutions.\nMaintain professional and technical knowledge by tracking emerging trends in contact center operations, benchmarking with other companies, and attending necessary training.\nLead or participate in projects to implement new outsource centers.\nRequired Qualifications\nBachelor’s Degree with a minimum of 8 years of relevant experience.\nStrong analytical skills with ability to use Microsoft Office applications (Word, Excel, PowerPoint).\nExcellent oral and written communications skills\nMust be self-directed, have demonstrated initiative, and a track record of driving continuous improvement in a customer service environment.\nPrevious experience working with call center technology tools (Routing technology / quality assurance / systems and reporting)\nUnderstanding of contractual service level agreements and key performance indicators\nMust be able to travel to various outsource vendor locations, including international travel\nPreferred Qualifications\nAbility to build consensus among multiple stakeholders\nExperience in managing outsource vendors.\nCompetencies\nGrowth & Continuous Improvement\nInitiative & Change\nFocused on Results\nCustomer Centric (internal and/or external)\nCommunication\nCollaboration\nLeadership (people managers/leaders)\n#LI-OFFICE\n#LI-ER1\nCompany:\nAVANGRID SERVICE COMPANYMobility Information\nPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.\nAt Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.\nIf you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at .\nAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.\nAvangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.\nJob Posting End Date:\nNovember-14-2026","description_format":"text","description_chars":5484,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Power Grid","Solar Energy","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-11-03T20:44:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":152400,"is_top_pay":true},"html_url":"https://alion.io/job/iberdrola-manager-vendor-management","json_url":"https://alion.io/job/iberdrola-manager-vendor-management.json","meta":{"generated_at":"2026-11-09T01:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5398},"rest":"https://alion.io/mcp/rest/get_company?id=5398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiberdrola-manager-vendor-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiberdrola-manager-vendor-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiberdrola-manager-vendor-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iberdrola-manager-vendor-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiberdrola-manager-vendor-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3704905}},{"tool":"search_jobs","arguments":{"company":"iberdrola.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3704905},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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