{"id":1930481,"url":"https://alion.io/job/iberdrola-senior-digital-product-owner-2","title":"Senior Digital Product Owner","company":{"id":5398,"name":"Iberdrola","domain":"iberdrola.com","url":"https://alion.io/company/iberdrola","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":45,"ghost_share":0,"stale_share":0.378,"repost_share":0.067,"time_to_fill_p50_days":15,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116640,"max":145800,"currency":"USD","period":"year","gross":null,"usd_annual":145800},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"NERC CIP","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:46:37Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-05T04:23:10Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Title: Senior Digital Product Owner\nLocation: Rochester, NY; Binghamton, NY.\nWork type: Office\nThe salary range for this position is dependent upon experience, ranging from$116,640 to$145,800.\nWhat We Offer:\nCompetitive benefits and growth opportunities\nGenerous performance-based bonuses\n12% 401(k) match\nComprehensive health, dental, and vision insurance\nTuition reimbursement\nProfessional development and clear career-advancement pathways\nFor more information, please visit:Benefits - Avangrid\nJob Summary\nThe Senior Product Owner for Digital sits within the Digital Product Strategy team as part of the Customer Service Experience organization, playing a key role in advancing Avangrid’s digital transformation. This position leads the development, enhancement, and management of high-impact digital products, such as Payments & Collections, Customer Satisfaction (CSAT) experiences, and Energy Manager solutions, driving meaningful outcomes for both customers and the business.\nAvangrid, a member of the Iberdrola Group - a global energy leader and the world’s largest producer of wind power-serves over 100 million customers worldwide. In this role, you will help shape the digital experience for more than 3 million U.S. customers, balancing customer needs, regulatory requirements, and business priorities.\nYou will define product vision, manage and prioritize the product backlog, and deliver solutions that increase digital adoption, improve satisfaction, and streamline customer journeys. Working alongside other Product Owners, you will act as a single, aligned voice across multiple states, ensuring consistency while adapting to local requirements. This includes creating and enhancing digital experiences that provide customers with actionable insights into energy usage, consumption trends, bill drivers, efficiency opportunities, and external factors such as weather, enabling more informed decision-making and greater control over their energy consumption.\nOperating in a transforming Agile environment, this role also serves as a driver of business transformation, promoting data-driven decision-making and continuous improvement. This is a unique opportunity to influence enterprise-wide digital strategy within a global organization at a pivotal time of growth.\nResponsibilities:\nUnderstand the business and customer requirements of the product set.\nDeliver competitive advantage through innovative design.\nIdentify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.\nLead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience.\nDeliver excellent customer service and actively promote customer service standards within area of responsibility.\nAdapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.\nAct as a champion for digital innovation.\nEnsure accuracy and timeliness of product execution and pricing.\nEngage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.\nPrioritize the product backlog.\nActively engage with the team throughout the entire delivery process and always being available to answer questions.\nWorking closely with key stakeholders throughout the organization.\nHave strong knowledge of Avangrid as a company and its drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world.\nBe knowledgeable of smart solutions products such as Mobility, Electricity vehicle, smart home, solar and their purpose along with how to create digital based propositions for consumers in different challenging markets.\nEngage with third party vendors, including managing the relationship with account managers, and ensuring vendors provide outputs as required.\nHelping to develop key requirements as part of ongoing RFP tenders for additional services that can service your product and the success of your backlog.\nBe able to deliver to a plan, report to key stakeholders and work with scrum master to help facilitate blocker removals from ongoing sprints.\nHave strong analytical skills to take or find data to help inform key decisions in terms of prioritization and success of product deliveries.\nAnd other duties and projects as assigned.\nRequired Qualifications:\nEducation & Experience Required:\nBachelor’s in a Technology or Digital field, plus 7-10 years of relevant experience in a Digital Retail environment across more than one functional area.\nExperience in creating strong customer centric propositions and products and project management.\nExperience delivering customer-facing digital solutions that provide actionable insights into customer behavior, usage trends, consumption patterns, costs, efficiency opportunities, sustainability initiatives, or other data-driven experiences.\nExperience working with customer engagement platforms, energy insights solutions, usage analytics, consumption trend analysis, personalization capabilities, and digital self-service products.\nEducation & Experience Preferred:\nMBA or related advanced degree.\nExperience working in a global company or matrix reporting organization.\nSkills/Abilities:\nExcellent written and verbal communication skills.\nDemonstrable track record of effective communication and negotiation internally and externally.\nAbility to manage a complex set of parallel and overlapping issues, strategic objectives and customer needs (technological, financial, business process and customer behavior) and to synthesize into a clear strategic vision for Digital Engagement.\nHave strong business acumen to shape and inform strategic plans based on value.\nAbility to work across business boundaries.\nConfidence in challenging convention with strong abilities to influence cross-group teams and build executive relationships\nExternal awareness of the global utilities & other industry to identify opportunities for the Iberdrola group\nAbility to deliver results whilst managing multiple stakeholders and competing demands within a rapidly changing environment\nAbility to stay calm under pressure and to take risk balanced decisions to continually drive Digital innovation#\nProven ability to generate continuous improvement in daily operations\nHigh degree of numeracy skills, including some statistical knowledge\nA clear understanding of the financial impacts of Digital engagement.\nExtensive experience of digital, with specific focus on Digital Product and delivery in a large corporate environment.\nEstablish external partners and cross-industry business links to drive digital innovation e.g.: financial, telecoms, social media\nRequirement to travel within Avangrid operating areas as appropriate.\nHave an existing and expert knowledge of emerging and evolving digital innovations, social media and the ‘internet of things’.\nChange leader who can drive Digital \"Agile\" transformation across the Avangrid Group and partners, ranging a variety of cultures and capabilities.\nStrategic thinker and ROI delivery focused.\nAbility to prioritize and use initiative at appropriate level.\nSpecialist knowledge in Digital/Web and Customer Services business areas\nUnderstanding of energy usage insights, consumption analytics, bill drivers, weather-related impacts, customer data visualization, and digital tools that help customers understand and manage their energy consumption.\nUnderstanding of commercial impact and opportunities of online/self-serve customer service, marketing and sales.\nStrong communication and stakeholder management skillset.\nStrong business acumen and analytical skills.\nWell-developed negotiation/influencing skills.\nAwareness of Regulatory environment.\n#LI-NB1\n#LI-office\nCompany:\nNY STATE ELECTRIC & GAS CORPMobility Information\nPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.\nAt Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.\nIf you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at .\nAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.\nAvangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.\nJob Posting End Date:\nDecember-31-2026","description_format":"text","description_chars":9862,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Power Grid","Solar Energy","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-10-05T21:46:37Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.723,"p_room":0.35,"age_days":30,"expected_fill_days":15,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":145800,"is_top_pay":false},"html_url":"https://alion.io/job/iberdrola-senior-digital-product-owner-2","json_url":"https://alion.io/job/iberdrola-senior-digital-product-owner-2.json","meta":{"generated_at":"2026-11-05T09:20:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5398},"rest":"https://alion.io/mcp/rest/get_company?id=5398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiberdrola-senior-digital-product-owner-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiberdrola-senior-digital-product-owner-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiberdrola-senior-digital-product-owner-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iberdrola-senior-digital-product-owner-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiberdrola-senior-digital-product-owner-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1930481}},{"tool":"search_jobs","arguments":{"company":"iberdrola.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1930481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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