{"id":118599,"url":"https://alion.io/job/iberdrola-sr-tech-support-specialist-engineering","title":"Sr Tech Support Specialist - Engineering","company":{"id":5398,"name":"Iberdrola","domain":"iberdrola.com","url":"https://alion.io/company/iberdrola","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0,"stale_share":0.289,"repost_share":0.053,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":50,"currency":"USD","period":"hour","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Supervision","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-17T06:03:32Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"Position: Senior Tech Support Specialist - Engineering\nNumber of Positions: 1\nLocation: MA - Pittsfield\nHourly Rate Range: $38.41-$50.06\nWHAT WE OFFER:\n·Competitive benefits and growth opportunities\nGenerous performance-based bonuses\n12% 401(k) match\nComprehensive health, dental, and vision insurance\nTuition reimbursement\nProfessional development and clear career advancement pathways\nFor more information please visit: Benefits - Avangrid\n*Relocation assistance may be available for qualified candidates who are required to relocate to meet the business needs of the position. Eligibility for relocation support will be determined in accordance with company policy and applicable guidelines.\nJob Summary\nThe Senior Technical Support Specialist - Engineering use a full range of technical knowledge and experience to support management in meeting the objectives and responsibilities of the Engineering department. Perform mathematical calculations as necessary to support project designs and cost estimates. Review and approve accurate construction documents containing complex technical terminology. Complete design projects adhering to Company standards, State and Federal codes. The following are key job functions:\nWorks under the daily supervision provided by Company Supervision or their designee(s) to facilitate new and replacement capital construction design projects.\nManages their own time to meet assigned objectives along with sharing responsibility for ensuring the success of team efforts in meeting or exceeding company goals.\nApplies knowledge and analytical skills to respond to inquiries from others to solve complex problems as assigned.\nComplete work assignments independently or with minimal supervision.\nProvide engineering support for Gas Operations, Engineering, Construction, and Marketing when assigned by supervision.\nTake personal responsibility to collaborate with the Engineering department staff to develop a thorough understanding of the Gas Engineering design, construction, and operation and maintain standards to support 36-month progression to Senior Design Engineer.\nEach employee must accept responsibility for their own safety and health as well as fellow employees.\nKey Responsibilities\nThis role is recognized by the Connecticut Independent Utility Workers (“CIUW”) Local 12924 Union and is responsible for all job duties listed below:\nResponsible for complete development of project CAD construction drawing packages which include; main installation and retirement, all services affected by project, individual work orders in SAP for mains and all services.\nCreate main and service tables for each project and draft job procedures. \nConfirm gas pipe flow pressures using GasCalc software.\nDraft new regulator stations and commercial meter sets using CAD and SAP.\nScan construction drawing jobs and save in a folder on the network drive by work order number for future viewing and records. Save in CAD and PDF form.\nLog all Mass highway jobs on the network drive. Review scope of project and added gas utilities if needed and returned to DOT to be updated.\nProvide requested gas utility information to Mass DOT, surveying firms, engineering companies, city and town engineering departments and contractors.\nProvide drafting needs for all of Engineering, Marketing, IT, Distribution Dept., Production Dept., Energy Dept., construction and management.\nDesign Services - responsible for work order estimates in SAP for marketing.\nService to construct - responsible for work order estimate in SAP, CAD drawing & dig-safe.\nCustomer charge projects include site visits and accompanying CAD drawing, dig-safe and permits and create a business partner in SAP and a DB80 C1AC quote in SAP.\nMaintain plotter(s), order materials (example: plotter paper, toner and service) when needed.\nCreate variant reports.\nAssist in training new engineering employees in putting a project together in CAD and the use of the Berkshire Gas Company standards.\nMaintain standard CAD library for engineering use. Create standard connections & title blocks.\nPost as-built main construction and service drawings for records department as needed.\nCreate new DigSafe tickets for work orders.\nPre-marking the project for DigSafe.\nRequired Qualifications\nBachelor’s degree in mechanical or civil engineering or engineering technology with 2 or more years of technical experience in gas engineering and/or related fields.\nAssociate’s degree in mechanical or civil engineering or engineering technology with 4 or more years of technical experience in gas engineering and/or related fields.\nTechnical High School diploma in a related technical field with 6 or more years of technical experience in engineering and/or related fields.\nFormal training in AutoCAD is required with 1 to 2 years of experience.\nStrong knowledge and understanding of blueprints, as-builts, mapping is required.\nAbility to work independently and have problem solving skills.\nPreferred Qualifications\nMust have proficiency in Microsoft Office programs.\nPossess the ability to effectively and accurately organize large quantities of critical information.\nSAP experience is preferred. (SAP Work Management given preference)\nExperience in gas utility or energy sector projects.\nCompany:\nTHE BERKSHIRE GAS COMPANYMobility Information\nPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.\nAt Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.\nIf you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at .\nAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.\nAvangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.\nJob Posting End Date:\nOctober-30-2026","description_format":"text","description_chars":7130,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Relocation assistance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy Storage","Power Grid","Solar Energy","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-08-24T00:00:00Z"},{"event":"close","at":"2026-09-08T20:25:18Z"},{"event":"reopen","at":"2026-09-10T15:41:43Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.28,"age_days":54,"expected_fill_days":14,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/iberdrola-sr-tech-support-specialist-engineering","json_url":"https://alion.io/job/iberdrola-sr-tech-support-specialist-engineering.json","meta":{"generated_at":"2026-10-17T13:17:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5398},"rest":"https://alion.io/mcp/rest/get_company?id=5398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiberdrola-sr-tech-support-specialist-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiberdrola-sr-tech-support-specialist-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiberdrola-sr-tech-support-specialist-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iberdrola-sr-tech-support-specialist-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiberdrola-sr-tech-support-specialist-engineering"}]}