{"id":739617,"url":"https://alion.io/job/ibexa-key-account-manager-dach","title":"Key Account Manager - DACH","company":{"id":679183,"name":"Ibexa","domain":"ibexa.co","url":"https://alion.io/company/ibexa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cologne, Germany"],"countries":["DE"],"hiring_countries":["DE","AT","CH"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":141000,"period":"year","method":"role_country_seniority_unknown","sample_n":157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"closed","first_seen_at":"2026-06-22T14:48:52Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-03T06:47:57Z","board_verified":false,"closed_at":"2026-10-03T06:47:57Z","days_open":102,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":102},"description":"About Ibexa\nWe're a team of 350+ people across Europe and beyond who share one slightly stubborn belief: marketers deserve better tools. So we build them. Ibexa is the Agentic Marketing Platform, where AI agents take care of the repetitive work and marketers stay in charge of the ideas, the brand and the calls that matter.\nOur products, Actito, Qualifio, Quable, Raptor and Cohesivo, each grew up as specialists in their own field. Today they work together as one platform, built by engineers, designers, consultants, product people and marketers who genuinely care about getting it right. We come from many countries and cultures, we speak plenty of languages (a few of them are code), and we're proud of our European roots: open, human and serious about trust. If you like big challenges, good company and a bit of fun along the way, you'll feel right at home.\nAbout the Role\nWe are looking for a highly motivated and customer-centric Key Account Manager to manage and grow a portfolio of strategic clients for the DACH region. In this role, you will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.\nYou will work closely with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion.\nKey Responsibilities\nStrategic Account Management\nAct as the primary point of contact for a portfolio of strategic customers.\n\nBuild trusted relationships with key stakeholders and align platform usage with business objectives.\n\nConduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI.\n\nCustomer Retention & Growth\nMonitor account health, adoption, and customer satisfaction to proactively identify risks and opportunities.\n\nLead contract renewals, negotiations, and commercial discussions.\n\nDrive account growth through upselling, cross-selling, and expansion opportunities.\n\nCross-Functional Collaboration\nCoordinate with internal teams to ensure a seamless customer experience and successful product adoption.\n\nAdvocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.\n\nContribute to the continuous improvement of Account Management processes and best practices.\n\nEnterprise Account Leadership\nManage complex, multi-product, and international customer relationships.\n\nDevelop a deep understanding of customers’ business challenges and act as a strategic advisor.\n\nEnsure alignment between headquarters, regional teams, and internal stakeholders.\n\nRequirements\nWhat We're Looking For\nProven experience in Account Management, Customer Success, or a related customer-facing SaaS role.\n\nStrong commercial mindset with experience managing renewals, upselling, and revenue growth.\n\nExcellent stakeholder management and relationship-building skills, including executive-level interactions.\n\nAnalytical mindset with the ability to interpret data and translate insights into actionable recommendations.\n\nExperience managing complex, multi-stakeholder, and international accounts.\n\nOutstanding communication, negotiation, and project coordination skills.\n\nFluent in German and English.\n\nAbility to thrive in a fast-paced, collaborative, and customer-focused environment.\n\nWhat We Offer\nJoin a growing European software company where you'll work alongside a diverse and collaborative team. We offer a flexible work environment, competitive compensation, and plenty of opportunities for professional growth. You'll be part of a supportive culture that values teamwork, knowledge sharing, and social connection, while making a meaningful impact in an inspiring and innovative environment.","description_format":"text","description_chars":3790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","CMS & Digital Experience Platforms"],"lifecycle":[{"event":"open","at":"2026-09-11T12:14:29Z"},{"event":"close","at":"2026-10-03T06:47:57Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ibexa-key-account-manager-dach","json_url":"https://alion.io/job/ibexa-key-account-manager-dach.json","meta":{"generated_at":"2026-10-13T07:47:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679183},"rest":"https://alion.io/mcp/rest/get_company?id=679183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibexa-key-account-manager-dach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibexa-key-account-manager-dach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibexa-key-account-manager-dach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibexa-key-account-manager-dach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibexa-key-account-manager-dach"}]}