{"id":2145267,"url":"https://alion.io/job/ibility-operations-analyst","title":"Operations Analyst","company":{"id":3664,"name":"Ibility","domain":"ibility.com","url":"https://alion.io/company/ibility","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-01T15:18:34Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T03:33:37Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Ibility is seeking an experienced Operations Analyst to supports the delivery, monitoring, and continuous improvement of automated workflows within a large-scale automation platform that interacts with internal and external systems. This role partners with cross-functional teams to ensure automated processes operate efficiently, meet service level targets, and evolve as new automation capabilities are introduced.\nThe platform environment supports enterprise automation initiatives across multiple business lines and must remain adaptable to emerging technologies, evolving system architectures, and expanding automation use cases.\nKey Responsibilities\nSupport cross-functional teams responsible for efficient automated workflow processing \nMonitor and maintain highly time-sensitive operational workflows to ensure processing accuracy and service level targets are met \nTroubleshoot workflow issues and coordinate identification and resolution with internal stakeholders \nDocument discovered defects and provide updated information on operational impacts of workflow defects \nCommunicate workflow status changes and operational updates to external stakeholders \nAssist in generating, reviewing, analyzing, and creating operational reports and data queries \nProcessing and Remediating errors created by automated processing following both SOP and using independent decision making for recommending remediative efforts in novel situations \nMonitor and analyze metrics associated with the performance and success of automated workflows \nPartner with stakeholders to understand business pain points and operational challenges \nAssess enhancement requests and monitor status of existing requests\nQualifications\nExperience monitoring operational workflows to ensure requests and documents move through automated systems accurately\nAbility to analyze case or document status data and identify processing delays or system issues\nExperience coordinating with technical and operations teams to resolve defects and implement data fixes\nStrong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)\nExperience gathering business requirements for operational reports and dashboards\nRequired Skills & Experience\nPrevious operations experience\nStrict time sensitive items - 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