{"id":4225447,"url":"https://alion.io/job/ibm-application-developer-contact-center-2","title":"Application Developer-Contact Center","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":95,"open_postings":97,"ghost_share":0.021,"stale_share":0.33,"repost_share":0.062,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Java","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-13T07:31:49Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:03:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As an Application Developer - Contact Center, you will design, develop, and enhance contact center applications that empower organizations to deliver responsive, personalized, and efficient customer service across multiple communication channels. You will work closely with solution architects, business analysts, and operations teams to implement features that improve agent productivity, automate workflows, and ensure high availability and performance of contact center applications. Your primary responsibilities will include:\nDevelop Custom IVR Flows: Design and implement custom IVR flows that support voice interactions within modern contact center environments, ensuring seamless agent and customer experiences.\nIntegrate CRM Systems: Integrate CRM systems with contact center applications, enabling real-time access to customer information and improving agent productivity.\nBuild Agent Desktop Components: Develop and customize agent desktop components that support multiple communication channels, including voice, chat, email, SMS, and social media.\nEnable Real-Time Analytics: Implement real-time analytics and reporting capabilities, providing insights into contact center performance and customer behavior.\nEnsure Compliance and Scalability: Ensure compliance with data privacy and security standards while optimizing contact center applications for scalability and maintainability.\nProgramming Skills: Experience with strong programming skills to design, develop, and enhance contact center applications that support multiple communication channels.\nContact Center Platforms: Experience with contact center platforms, including integrating systems for seamless agent and customer experiences.\nSystem Integration: Experience with integrating CRM systems and other applications to enable real-time access to customer information and improve agent productivity.\nSoftware Development: Experience with building and customizing software components that support voice, chat, email, SMS, and social media interactions within modern contact center environments.\nData Privacy and Security: Experience with ensuring compliance with data privacy and security standards while optimizing for scalability and maintainability.\nContact Center Technologies: Exposure to cloud-based contact center platforms and technologies, including integration with CRM systems and other applications.\nAdvanced Programming Languages: Exposure to advanced programming languages, such as Java or .NET, to design and develop scalable contact center applications.\nReal-Time Analytics Tools: Exposure to real-time analytics tools and technologies, including data visualization and reporting capabilities. India Software Engineering Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Analytics Communication Customer Relationship Management Data Privacy Data Visualization Design Email Integration Java Computer Programming Reporting Scalability Security Social Media Software Software Development Programming Languages Productivity Compliance System Integration Maintainability","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Cloud Platforms (IaaS & PaaS)","Servers & Data Center Hardware","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-11-13T07:31:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/ibm-application-developer-contact-center-2","json_url":"https://alion.io/job/ibm-application-developer-contact-center-2.json","meta":{"generated_at":"2026-11-14T18:43:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-application-developer-contact-center-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-application-developer-contact-center-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-application-developer-contact-center-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-application-developer-contact-center-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-application-developer-contact-center-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4225447}},{"tool":"search_jobs","arguments":{"company":"ibm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4225447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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