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You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Key Job Responsibilities Include:\nGenerate short-term and long-term forecasts for call, chat, email, and back-office volumes across multiple delivery sites\nAnalyze historical trends, volume drivers, seasonality, and business inputs to produce accurate workload projections\nSupport development of staffing and capacity models for headcount planning and hiring requirements\nMaintain forecast accuracy dashboards, trackers, and variance reports\nCollaborate with operations teams to understand performance trends and operational changes affecting forecast outcomes\nConduct deep-dive analyses on shrinkage, productivity, occupancy, handle time, and other WFM metrics\nProvide actionable insights to improve forecast accuracy and operational efficiency\nSupport monthly and quarterly forecast calibration sessions with client stakeholders\nConduct scenario modeling to assess potential impacts of volume spikes, marketing events, or operational risks\nPrepare and present forecasting reports to the Capacity Planning & Forecasting Leader\nPartner with scheduling teams to ensure alignment between forecasts and staffing plans\nEnsure data integrity and maintain forecasting databases and documents Required Skills and Behaviors:\nStrong analytical and problem-solving skills\nAbility to work with large datasets and conduct trend analysis\nStrong proficiency in Excel; knowledge of SQL preferred\nUnderstanding of call center metrics and WFM concepts\nAbility to communicate insights clearly to non-technical audiences\nStrong attention to detail and organizational skills Required Experience:\n1-3 years of experience in a WFM, forecasting, or data analytics role\nExperience in call center or BPO environment preferred\nExperience working with WFM or forecasting tools desirable Education Requirements:\nBachelor’s Degree required Preferred:\nMathematics, Statistics, Business Analytics, Engineering, or related fields Philippines Enterprise Operations Hybrid Professional QUEZON CITY, PH (0856) IBM Business Services","description_format":"text","description_chars":2662,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Urban Planning","LLM & Generative AI","Quantum Science & Computing","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-09T00:54:33Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.28,"p_room":0.28,"age_days":40,"expected_fill_days":13,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ibm-capacity-planning-and-forecasting-analyst","json_url":"https://alion.io/job/ibm-capacity-planning-and-forecasting-analyst.json","meta":{"generated_at":"2026-10-18T02:11:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-capacity-planning-and-forecasting-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-capacity-planning-and-forecasting-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-capacity-planning-and-forecasting-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-capacity-planning-and-forecasting-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-capacity-planning-and-forecasting-analyst"}]}