{"id":3522699,"url":"https://alion.io/job/ibm-capacity-planning-and-forecasting-leader","title":"Capacity Planning and Forecasting Leader","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":99,"open_postings":74,"ghost_share":0.014,"stale_share":0.162,"repost_share":0.068,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:46:38Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T18:18:54Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Key Job Responsibilities Include:\nLead all capacity planning and forecasting activities for a multi-site, multi-vendor telecom BPO operation\nManage a team of analysts responsible for long-term and short-term forecasting, headcount planning, and resource modeling\nDevelop accurate workload forecasts using historical data trends, business intelligence, seasonality factors, and client-driven volume assumptions\nIdentify operational risks related to staffing gaps, headcount shortfalls, or volume spikes, and recommend mitigation strategies\nPartner with client and IBM operations leaders to understand business changes (product launches, marketing events, regulatory shifts) and translate them into forecast adjustments\nDevelop and maintain long-term capacity models for staffing, hiring pipelines, and seat utilization\nSupport labor budgeting, financial planning, and cost modeling tied to workload projections\nImprove and standardize forecasting methodologies, ensuring accuracy and consistency across all delivery partners\nOversee and validate forecasting inputs provided by vendors, captive sites, and internal delivery centers\nDeliver weekly, monthly, and quarterly forecasting reviews to executive stakeholders\nCollaborate with the scheduling and real-time management teams to ensure alignment between plan and execution\nDrive continuous improvement initiatives using analytics, automation, and insights\nSupport the WFM Practice Leader in strategic decision-making and client governance Required Skills and Behaviors:\nStrong leadership and ability to manage a team of forecasting professionals\nDeep knowledge of forecasting models, capacity planning tools, and call center/WFM processes\nStrong analytical and quantitative abilities\nExcellent communication, presentation, and stakeholder engagement skills\nProficiency with Excel, SQL, and forecasting tools (IEX, NICE, Verint, or equivalent)\nUnderstanding of telecom customer service operations, contact types, channels, and routing logic Required Experience:\n6-8 years of experience in forecasting and capacity planning within a large call center or BPO environment\nExperience managing forecasting in multi-site or multi-vendor operations\nDemonstrated success improving forecast accuracy and supporting staffing strategies Education Requirements:\nBachelor’s Degree required Preferred:\nStatistics, Mathematics, Data Science, or Economics Philippines Project Management Professional QUEZON CITY, PH QUEZON CITY (0856) IBM Business Services Business Process Outsourcing Capacity Planning Communication Customer Service Data Science Economics Education Forecasting Leadership Mathematics Routing Structured Query Language Stakeholder Engagement Statistics Workforce Management Verint Planning & Forecasting Ion Exchange Call Centers NICE 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