{"id":2697282,"url":"https://alion.io/job/ibm-entry-level-technical-support-professional-tucson-az","title":"Entry Level Technical Support Professional-Tucson-AZ","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T23:09:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are seeking a highly motivated Technical Support Professional to join our Infrastructure Support team. In this role, you will provide technical assistance and problem resolution for enterprise infrastructure solutions, working directly with customers, support teams, development organizations, and business stakeholders. You will diagnose complex technical issues, drive resolution of customer-reported problems, and contribute to improving product quality and customer satisfaction. The ideal candidate is passionate about technology, possesses strong troubleshooting skills, and thrives in a fast-paced environment supporting enterprise-class infrastructure solutions. This position requires excellent communication skills, a customer-focused mindset, and the ability to collaborate across multiple technical disciplines.\nProvide technical support for infrastructure products and solutions through various support channels.\nAnalyze, troubleshoot, and resolve complex customer-reported issues.\nReproduce customer problems in test environments and identify root causes.\nManage support cases from initial diagnosis through resolution and closure.\nCommunicate technical findings and recommendations clearly to customers and stakeholders. Technical Problem Determination\nPerform log analysis, system diagnostics, and performance investigations.\nIdentify software defects, configuration issues, and environmental problems.\nEscalate product defects and collaborate with development teams to drive resolutions.\nDocument troubleshooting processes, findings, and resolutions.\nStrong understanding of enterprise IT infrastructure concepts.\nExperience supporting Linux and/or Windows operating systems.\nKnowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls.\nUnderstanding of storage technologies, backup and recovery concepts, and system administration. Troubleshooting & Diagnostics\nExperience analyzing logs, traces, and diagnostic data.\nStrong problem-solving and root cause analysis skills.\nAbility to isolate and resolve complex technical issues across multiple technology layers.\nExperience with monitoring and diagnostic tools. Cloud & Virtualization\nFamiliarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.\nExperience with virtualization technologies such as VMware, Hyper-V, or KVM.\nUnderstanding of container technologies including Docker and Kubernetes is a plus. United States Infrastructure & Technology Hybrid Entry Level TUCSON, US (0147) International Business Machines Corporation","description_format":"text","description_chars":2554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Quantum Science & Computing","Servers & Data Center Hardware","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-16T10:27:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ibm-entry-level-technical-support-professional-tucson-az","json_url":"https://alion.io/job/ibm-entry-level-technical-support-professional-tucson-az.json","meta":{"generated_at":"2026-10-18T00:07:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":222,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-entry-level-technical-support-professional-tucson-az"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-entry-level-technical-support-professional-tucson-az"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-entry-level-technical-support-professional-tucson-az"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-entry-level-technical-support-professional-tucson-az\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-entry-level-technical-support-professional-tucson-az"}]}