{"id":4083829,"url":"https://alion.io/job/ibm-software-specialist-vendor-conversion","title":"Software Specialist - VENDOR CONVERSION","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":99,"open_postings":74,"ghost_share":0.014,"stale_share":0.162,"repost_share":0.068,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T18:18:54Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:18:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. As a Software Specialist for IBM Z, you will design, develop, test, and deliver offerings using the latest technologies. You will specialize in performing problem determination and problem source identification in software environments, providing expert advice and guidance to clients. Your primary responsibilities will include:\nProblem Analysis and Resolution: Analyze, evaluate, recreate, and resolve client-reported problems in software environments, utilizing relevant problem management systems to search for known problems and create new entries or update existing ones.\nClient Guidance and Support: Provide advice and guidance to clients regarding the use of software, leveraging IBM technical resources and tools to answer client questions and respond to client requirements.\nSoftware Environment Expertise: Develop and maintain expertise in various software environments, including operating systems, programming languages, database management systems, packages, and development tools.\nProblem Management: Utilize problem management systems to manage and track client-reported problems, ensuring timely and effective resolution.\nTechnical Resource Utilization: Effectively utilize IBM technical resources and tools to resolve client problems and provide expert guidance.\nSoftware Development Expertise: Experience with designing, developing, testing, and delivering software offerings for IBM Z using the latest technologies.\nProblem Determination Skills: Experience in performing problem determination and problem source identification in software environments, including analysis, evaluation, recreation, and resolution of client-reported problems.\nTechnical Resource Proficiency: Experience with utilizing IBM technical resources and tools to answer client questions and respond to client requirements.\nSoftware Environment Knowledge: Experience with various software environments, including operating systems, programming languages, database management systems, packages, and development tools.\nProblem Management Systems: Experience with relevant problem management systems to search for known problems and create new entries or update existing ones.\nAdvanced Software Development: Experience with designing, developing, and delivering complex software offerings using the latest technologies, including expertise in multiple programming languages and software development methodologies.\nIn-Depth Problem Determination: Experience in performing advanced problem determination and problem source identification in software environments, including complex analysis, evaluation, and resolution of client-reported problems.\nTechnical Resource Optimization: Experience with optimizing the use of IBM technical resources and tools to improve efficiency and effectiveness in resolving client problems and providing expert guidance. En IBM Infrastructure & Technology, diseñamos y operamos los sistemas que mantienen al mundo en funcionamiento. Desde mainframes de alta resiliencia y plataformas de nube híbrida hasta redes, automatización y confiabilidad de sitios y servicios, nuestros equipos garantizan el rendimiento, la seguridad y la escalabilidad de los que dependen nuestros clientes y las industrias todos los días. Trabajar en Infrastructure & Technology significa afrontar desafíos complejos con curiosidad y colaboración. Trabajarás con tecnologías diversas y colegas de todo el mundo para ofrecer soluciones resilientes y preparadas para el futuro que impulsan la innovación. A través del aprendizaje continuo, el crecimiento profesional y una cultura de apoyo, IBM te brinda oportunidades para desarrollar experiencia y ayudar a construir la infraestructura que impulsa el progreso. Como Especialista en Software para IBM Z, diseña, desarrolla, prueba e implementa soluciones utilizando las tecnologías más recientes. Se especializa en la identificación y determinación de problemas en entornos de software, brindando asesoramiento experto y orientación a los clientes. Las principales responsabilidades incluyen:\nAnálisis y resolución de problemas: Analizar, evaluar, reproducir y resolver problemas reportados por los clientes en entornos de software, utilizando sistemas de gestión de problemas para buscar problemas conocidos y crear nuevas entradas o actualizar las existentes.\nOrientación y soporte al cliente: Brindar asesoramiento y orientación a los clientes sobre el uso del software, aprovechando los recursos y herramientas técnicas de IBM para responder a sus preguntas y requisitos.\nConocimiento técnico en entornos de software: Desarrollar y mantener conocimiento técnico en diversos entornos de software, incluyendo sistemas operativos, lenguajes de programación, sistemas de gestión de bases de datos, paquetes de software y herramientas de desarrollo.\nGestión de problemas: Utilizar sistemas de gestión de problemas para administrar y hacer seguimiento a los problemas reportados por los clientes, garantizando una resolución oportuna y efectiva.\nUso de recursos técnicos: Utilizar de manera efectiva los recursos y herramientas técnicas de IBM para resolver problemas de los clientes y ofrecer orientación experta.\nHabilidad en desarrollo de software: Experiencia en el diseño, desarrollo, prueba e implementación de ofertas de software para IBM Z utilizando las tecnologías más recientes.\nCapacidad para la determinación de problemas: Experiencia en la identificación y determinación de la fuente de problemas en entornos de software, incluyendo análisis, evaluación, recreación y resolución de problemas reportados por clientes.\nComprensión profunda de recursos técnicos: Experiencia en el uso de recursos y herramientas técnicas de IBM para responder preguntas de clientes y atender sus requisitos.\nManejo de entornos de software: Experiencia en diversos entornos de software, incluyendo sistemas operativos, lenguajes de programación, sistemas de gestión de bases de datos, paquetes de software y herramientas de desarrollo.\nGestión de sistemas de problemas: Experiencia en sistemas de gestión de problemas relevantes para buscar problemas conocidos y crear o actualizar entradas existentes.\nHabilidad en desarrollo avanzado de software: Experiencia en el diseño, desarrollo e implementación de soluciones de software complejas utilizando las tecnologías más recientes, incluyendo dominio de múltiples lenguajes de programación y metodologías de desarrollo de software.\nCapacidad en determinación profunda de problemas: Experiencia en la realización de diagnósticos avanzados y la identificación de fuentes de problemas en entornos de software, incluyendo análisis complejos, evaluación y resolución de problemas reportados por clientes.\nComprensión profunda en optimización de recursos técnicos: Experiencia en la optimización del uso de recursos y herramientas técnicas de IBM para mejorar la eficiencia y eficacia en la resolución de problemas de clientes y en la provisión de orientación experta. Chile Infrastructure & Technology Hybrid Professional Santiago, CL Santiago (0029) IBM Chile SpA. 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Docs: https://alion.io/developers"}}