{"id":4182245,"url":"https://alion.io/job/ibm-technical-support-professional-ams-3","title":"Technical Support Professional-AMS","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":97,"open_postings":83,"ghost_share":0.012,"stale_share":0.241,"repost_share":0.06,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:36:52Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:43:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Technical Support Professional: AMS, you will assist with performing and managing basic to moderate production support tasks. You will have the opportunity to learn and explore various aspects of application support, including incident, change, and problem management. Your primary responsibilities will include:\nAssist with Incident Management: Participate in managing incidents, escalating to higher-level teams when necessary, and learn from the experience.\nExplore Problem Management: Engage with the team to identify and resolve problems, and contribute to root cause analysis.\nLearn Production Processing: Observe and assist with monitoring production processing, gaining exposure to various operating systems and programming languages.\nSupport Change Management: Assist with implementing changes, following established procedures and guidelines.\nEngage with ITIL Framework: Learn about the ITIL framework and its application in the technical support role.\nBasic Database Understanding: Exposure to database management concepts and practices.\nFamiliarity with Operating Systems: Interest in learning about various operating systems and their applications.\nProgramming Language Basics: Curiosity about multiple programming languages and their uses.\nITIL Framework Awareness: Basic understanding of the ITIL framework and its relevance to technical support roles.\nProduction Support Fundamentals: Exposure to basic production support tasks, including incident, change, and problem management.\nDatabase Management Knowledge: Exposure to database management concepts and practices, including data modeling and database design, is beneficial for this role.\nMultiple Programming Languages: Curiosity about multiple programming languages, such as scripting languages, and their applications in technical support is advantageous.\nITIL Framework Understanding: A basic understanding of the ITIL framework and its relevance to technical support roles can be helpful in this position. Pakistan Software Engineering Hybrid Internship Islamabad, PK Islamabad (0104) IBM Italia SPA - Pakistan Branch Data Modeling Database Design Operating Systems Problem Management Production Support Computer Programming Technical Support Programming Languages Information Technology Infrastructure Library Curiosity Scripting languages Database Management","description_format":"text","description_chars":3005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Cloud Platforms (IaaS & PaaS)","Servers & Data Center Hardware","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-11-12T17:36:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T02:18:20Z"},"pay":null,"html_url":"https://alion.io/job/ibm-technical-support-professional-ams-3","json_url":"https://alion.io/job/ibm-technical-support-professional-ams-3.json","meta":{"generated_at":"2026-11-13T02:18:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-technical-support-professional-ams-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-technical-support-professional-ams-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-technical-support-professional-ams-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-technical-support-professional-ams-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-technical-support-professional-ams-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4182245}},{"tool":"search_jobs","arguments":{"company":"ibm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4182245},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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