{"id":2130927,"url":"https://alion.io/job/ibm-technical-support-spring-co-op-2027","title":"Technical Support Spring Co-op 2027","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T19:06:15Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. This is a 16-week Co-Op position designed for actively enrolled undergraduate students who are interested in gaining hands-on, practical experience in their field while contributing to real IBM projects. To be eligible, candidates must be currently enrolled at an accredited university and able to pause their coursework for the duration of the Co-Op, as students may not be enrolled in classes while participating. This role requires full-time availability (40 hours per week) during the Spring 2027 semester between Jan 19 - May 7. Eligible candidates should also be available to join IBM in a full-time role between December 2027 and August 2028 upon successful completion of their degree. Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success. Why Join IBM Support? IBM Support is a cornerstone of client success, known for:\nIndustry-leading customer satisfaction.\n24x7 global availability and proactive engagement with our clients.\nSecure data handling aligned with global standards.\nExpertise and efficiency powered by AI tools like watsonx and copilot.\nA culture of learning, collaboration, and innovation! As a Technical Support Co-op student, you will:\nDrive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.\nAnalyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.\nCreate and update knowledge base articles to share insights.\nEducate clients on product usage and best practices.\nWork with Engineering and Product teams to improve IBM solutions.\nParticipate in proactive support activities such as upgrade planning and product adoption.\nLearn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies. Location Flexibility: By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned.\nMust be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co-op.\nAvailable to start full-time between December 2027 and August 2028.\nAvailable to work full-time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.\nCo-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term.\nCurrently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.\nStrong communication skills and a passion for customer satisfaction.\nFamiliarity with Windows/Linux operating systems.\nBasic understanding of troubleshooting and problem resolution.\nFluent in English\nExposure to programming languages like Java, Python, etc.\nUnderstanding of software development concepts and system integration United States Software Engineering Hybrid Internship Multiple Cities (0147) International Business Machines Corporation","description_format":"text","description_chars":4256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Quantum Science & Computing","Servers & Data Center Hardware","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-09T00:59:51Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":48,"expected_fill_days":12,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ibm-technical-support-spring-co-op-2027","json_url":"https://alion.io/job/ibm-technical-support-spring-co-op-2027.json","meta":{"generated_at":"2026-10-14T21:02:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-technical-support-spring-co-op-2027"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-technical-support-spring-co-op-2027"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-technical-support-spring-co-op-2027"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-technical-support-spring-co-op-2027\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-technical-support-spring-co-op-2027"}]}