{"id":3334061,"url":"https://alion.io/job/ibm-training-leader","title":"Training Leader","company":{"id":86,"name":"IBM","domain":"ibm.com","url":"https://alion.io/company/ibm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"IBM Careers","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0.033,"time_to_fill_p50_days":15,"computed_at":"2026-10-28T05:59:10Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T13:00:38Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T17:20:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. The role is accountable for the strategy, planning, and execution of training for teams supporting HR, Finance, Procurement, and Customer Operations business process services. This leader ensures employees are prepared to deliver consistent, high-quality services in a fast-paced, client- and customer-focused environment. Working in partnership with functional, operational, and site leaders, the role translates business requirements into effective learning plans, develops the capabilities needed to support service delivery, and measures training’s impact on operational performance. The Training Leader leads the local training team and partners with regional and global stakeholders to align country programs with enterprise standards while meeting the needs of the delivery operations teams Key Responsibilities Training Strategy and Planning\nDevelop and lead the Center training strategy in alignment with business objectives, client commitments, operational priorities, and global learning frameworks.\nTranslate business and client requirements into practical, measurable learning plans for HR, Finance, Procurement, and Customer Operations delivery teams.\nPrioritize training based on hiring and ramp-up needs, process transitions, client or policy changes, performance trends, compliance requirements, and transformation initiatives.\nLead planning for training capacity, resources, budgets, and delivery across the Center. Program Design and Delivery\nOversee onboarding, process, systems, customer service, leadership, and continuous learning programs for employees supporting BPO operations.\nEnsure training prepares employees to follow approved processes, meet service expectations, and support required quality, productivity, and customer experience standards.\nEnsure learning materials are accurate, engaging, accessible, and aligned with current processes, systems, policies, and client requirements.\nPromote appropriate use of instructor-led, virtual, digital, and on-the-job learning approaches.\nEstablish standards for trainer readiness, facilitation quality, knowledge checks, learner assessment, and readiness to transition into live operations.\nEnsure training is reviewed and updated promptly when client requirements, processes, systems, or business needs change. Business Partnership\nBuild strong partnerships with BPO operations leaders, functional leaders, HR, Quality, and other relevant stakeholders.\nConsult with business and client-facing leaders to identify capability gaps and recommend training or other performance solutions.\nEnsure training plans support service levels, productivity, quality, customer experience, employee readiness, and contractual or client commitments. Team Leadership and Governance\nLead, coach, and develop the Center training team.\nSet clear objectives and performance expectations, and build a culture of accountability, collaboration, and continuous improvement.\nEstablish governance for training needs analysis, curriculum ownership, content approval, delivery, assessment, and program evaluation.\nPromote consistent training practices across the BPO operation while accommodating the distinct needs of each supported function and client. Measurement and Continuous Improvement\nDefine and monitor training measures such as training effectiveness, time to proficiency, knowledge retention, quality, productivity, learner feedback, and operational outcomes.\nUse learner, quality, and operational data to evaluate program effectiveness and identify improvement opportunities.\nPresent training performance, risks, resource needs, and recommendations to senior leaders.\nImprove training efficiency and impact through feedback, data analysis, technology, and regular review of learning programs. Compliance and Risk Management\nEnsure required training is completed, documented, and reported in accordance with company policies, applicable regulations, and client or contractual obligations.\nMaintain appropriate controls over training records, learning content, assessments, and completion reporting.\nIdentify and escalate training-related risks, capability gaps, and compliance concerns.\nSignificant experience in learning and development, training, or capability development, preferably in a BPO or shared services environment.\nExperience supporting or leading training for multiple business functions, ideally including HR, Finance, Procurement, and Customer Operations.\nDemonstrated experience leading a training function or multi-disciplinary training team in a complex, high-volume operation.\nTrack record of developing and executing training strategies and translating business, operational, and client requirements into measurable learning plans.\nExperience with onboarding, process and systems training, quality improvement, service delivery, and operational change initiatives.\nFamiliarity with learning management systems, digital learning tools, and training measurement approaches.\nExperience managing budgets, resources, vendors, or training delivery at scale is an advantage. Core Competencies\nStrategic thinking and execution\nBPO operational awareness\nSenior stakeholder engagement and influencing\nPeople leadership and team development\nLearning design and delivery oversight\nData-driven decision-making\nClient and customer focus\nChange management and continuous improvement\nClear communication and presentation skills\nOrganization, prioritization, and sound judgment Philippines Consulting Hybrid Professional QUEZON CITY, PH QUEZON CITY (0856) IBM Business Services Business Process Outsourcing Capacity Development Change Management Communication Continuous Improvement Finance Human Resources Leadership Learning Management Systems Onboarding Presentation Skills Procurement Quality Improvement Service Delivery Shared Services Sound Stakeholder Engagement Training Training Delivery Data-Driven Decision-Making Strategic Thinking Prioritization Influencing Customer Focus Learning and Development Team Development Scale Learning Design","description_format":"text","description_chars":6679,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Quantum Science & Computing","Servers & Data Center Hardware","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-27T13:00:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ibm-training-leader","json_url":"https://alion.io/job/ibm-training-leader.json","meta":{"generated_at":"2026-10-28T21:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":86},"rest":"https://alion.io/mcp/rest/get_company?id=86"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibm-training-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibm-training-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibm-training-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibm-training-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibm-training-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3334061}},{"tool":"search_jobs","arguments":{"company":"ibm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3334061},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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