{"id":1806135,"url":"https://alion.io/job/ibnsina-pharma-software-support-testing-specialist","title":"Software Support & Testing Specialist","company":{"id":3882194,"name":"Ibnsina Pharma","domain":"ibnsina-pharma.com","url":"https://alion.io/company/ibnsina-pharma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-15T11:33:32Z","employer_posted_date":null,"last_verified_at":"2026-09-15T11:33:32Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Are you ready to launch your career in the dynamic world of technology? We are seeking a passionate and driven Software Support & Testing Specialist to join our innovative team in Cairo, Egypt! This is an incredible On-site opportunity for an individual eager to make a tangible impact at the intersection of customer service, IT, and software development.\nAs a pivotal member of our team, you'll be the bridge between our cutting-edge software and our valued users, ensuring seamless operation and exceptional quality. If you possess a keen eye for detail, a knack for problem-solving, and a desire to grow within a vibrant tech environment, then this role is tailor-made for you!\nYour Mission: Dive deep into software functionalities, identify potential issues, and provide stellar technical support to our users. You'll play a crucial role in maintaining the integrity and performance of our applications through rigorous testing and insightful analysis.\n\nWhat You'll Be Doing (Responsibilities):\nProvide first-class Technical Support to users, resolving software-related inquiries and issues promptly and efficiently.\n\nPerform comprehensive Testing of new features and existing functionalities to ensure software quality and reliability.\n\nCollaborate closely with development teams to identify, reproduce, and document software bugs and defects.\n\nDevelop and maintain clear Documentation for support processes, troubleshooting guides, and user manuals.\n\nActively participate in the Software Development Life Cycle (SDLC), offering insights from a support and testing perspective.\n\nUtilize tools like Jira for tracking incidents, bugs, and feature requests.\n\nAssist in the deployment and configuration of software solutions.\n\nContribute to continuous improvement initiatives for support and testing methodologies.\n\nSkills & Technologies You'll Master: You'll be leveraging your foundational knowledge in Computer Science and Information Technology (IT) while honing specialized skills in Troubleshooting, Problem Solving, and Quality Assurance. Familiarity with SQL for data querying and strong Customer Service and Communication Skills will be key to your success.\n\nGrowth Opportunities: This Entry Level position offers a fantastic launchpad for your career. You'll gain hands-on experience with industry-standard practices, receive mentorship from experienced professionals, and have clear pathways for advancement within software development, QA, or specialized IT support roles. We invest in our people and encourage continuous learning!\n\nTeam & Culture: Join a collaborative, supportive, and energetic team that values innovation and excellence. We believe in fostering an environment where every voice is heard, and contributions are celebrated. You'll work alongside passionate engineers and support specialists dedicated to delivering top-tier solutions.\n\nImpact You'll Make: Your efforts will directly contribute to the stability and user satisfaction of our software products. By ensuring high quality and providing effective support, you'll empower our users and bolster our reputation as a leader in technology.\n\nRequirements\nAre you ready to embark on an exciting journey with us? Here’s what we’re looking for in our next Software Support & Testing Specialist:\n\nEssential Qualifications:\nA solid academic foundation in Computer Science or Information Technology (IT), or a related technical field.\n\nA minimum of 1-2 years of hands-on experience in Technical Support, software testing, or a related IT role.\n\nProven ability in Testing methodologies and practices.\n\nExceptional Troubleshooting and Problem Solving abilities, with a meticulous eye for detail.\n\nStrong grasp of Customer Service principles and excellent Communication Skills (both written and verbal) to interact effectively with users and colleagues.\n\nFamiliarity with basic SQL for data investigation and analysis.\n\nExperience with incident tracking and bug reporting tools like Jira is a significant plus.\n\nA proactive approach to Quality Assurance and a commitment to delivering high-quality software.\n\nCareer Level Expectations: This is an outstanding opportunity for an Entry Level professional looking to build a strong career foundation in software support and quality assurance. We seek enthusiastic individuals eager to learn, grow, and contribute from day one!","description_format":"text","description_chars":4351,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T19:02:00Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.8,"p_room":0.9,"age_days":26,"expected_fill_days":52,"reasons":["seen:26","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ibnsina-pharma-software-support-testing-specialist","json_url":"https://alion.io/job/ibnsina-pharma-software-support-testing-specialist.json","meta":{"generated_at":"2026-10-12T22:42:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882194},"rest":"https://alion.io/mcp/rest/get_company?id=3882194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fibnsina-pharma-software-support-testing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fibnsina-pharma-software-support-testing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fibnsina-pharma-software-support-testing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ibnsina-pharma-software-support-testing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fibnsina-pharma-software-support-testing-specialist"}]}