{"id":2198989,"url":"https://alion.io/job/ibu-student-support-services-officer","title":"Student Support Services Officer","company":{"id":679314,"name":"IBU","domain":"ibu.ca","url":"https://alion.io/company/ibu-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46208},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:05:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-13T01:28:02Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Join one of Canada’s fastest-growing universities as our Student Support Services Officer at the Ottawa campus, where you will play a key role in fostering student success, enhancing the student experience, and providing responsive support throughout every stage of the student journey.\nAbout the Role\nAs the Student Support Services Officer, you will serve as a primary point of contact for students, providing guidance to help them navigate their academic journey. You will contribute to student engagement initiatives, foster a strong sense of community, and support programs that promote student success, resilience, and well-being.\nSuccess in this role requires exceptional customer service, strong communication and problem-solving skills, and the ability to build meaningful relationships with students while effectively managing a wide range of inquiries and support needs in a fast-paced environment.\nTitle: Student Support Services Officer\nType: Full-Time, Permanent\nDepartment: Registrar's Office\nReporting to: Sr. Manager, Student Success\nLocation: Ottawa, Ontario (On-site)\nExisting Vacancy: Yes\nCompensation Range: $55,000 - $65,000 annually\nWhy Join IBU\nIBU is one of Canada's fastest-growing universities, offering a dynamic academic and professional environment driven by innovation, research, and academic excellence. By joining IBU, you will have the opportunity to make a meaningful impact on the student experience on campus while contributing to the university's continued growth and success.\nWhat You'll Do\nServe as the first point of contact for students, providing guidance, support, and referrals as needed.\nDeliver student support services through one-on-one advising, group sessions, webinars, and timely responses to student inquiries.\nPlan, coordinate, and promote student engagement initiatives, including social, cultural, recreational, volunteer, and community-building programs.\nBuild supportive relationships with students to foster well-being, resilience, academic success, and career readiness.\nSupport the Student Council and student clubs, and assist with the development and execution of the annual Student Life calendar and student communications.\nRespond to and help resolve escalated student concerns while contributing to continuous improvement initiatives and student satisfaction efforts.\nParticipate in surveys, data collection, and assessment activities to support student success and service excellence.\nPerform other related duties and special projects in support of Student Support Services.\nThis role is based in Ottawa, requiring in-person attendance as needed, including weekdays, evenings, and Saturdays.\nWhat You Bring/Who You Are\n\nBachelor's degree in a related field.\nMinimum two years of recent and relevant experience in student services, higher education, or a customer-focused support environment.\nExperience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.\nExcellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.\nExcellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.\nDemonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.\nA positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.\nAble to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.\nProficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)\nAvailability to work on weekdays, Saturdays, and occasional evenings as required.\nAdditional Information\nTo support the overall well-being and success of our employees, IBU offers a comprehensive Total Rewards package, which may include the following, based on role eligibility: \n100% employer-paid extended Health & Dental benefits \n24/7 access to an Employee and Family Assistance Program (EFAP) and virtual healthcare services\nLife, Accidental Death & Dismemberment (AD&D), and Long-Term Disability insurance\nCompetitive paid time off, starting at three weeks \nTuition Benefit Program \nAccess to preferred corporate membership rates with GoodLife Fitness \nEngaging employee appreciation and community-building events\nIBU is an Equal Opportunity Employer\nIBU is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels welcome, valued, and respected. We are dedicated to the principles of equal opportunity and encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please contact  if you require accommodation during the recruitment process.\nApplication Process \nAll applications are reviewed by our HR team. We may use AI tools to support certain stages of the hiring process and do not replace human judgment. IBU is committed to the responsible and fair use of AI in compliance with applicable laws.\nWhile we appreciate all applications, we regret that we can only contact those candidates selected for an interview. 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