{"id":3026629,"url":"https://alion.io/job/ic-markets-customer-support-agent","title":"Customer Support Agent","company":{"id":4198,"name":"IC Markets","domain":"ic.com","url":"https://alion.io/company/ic-markets","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:14:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T17:09:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nIC Funded is the proprietary trading arm of the IC Markets group, providing capital to skilled traders in a fast-paced, performance driven environment. We're growing our support function and looking for a dedicated Customer Support Agent to join our team.\nThe Role\nAs a Customer Support Agent, you'll be the first point of contact for our traders and clients - resolving queries, troubleshooting platform issues, and ensuring a smooth, professional experience across all touchpoints (live chat, email, and phone).\nKey Responsibilities\nRespond to client and trader inquiries promptly and professionally across multiple channels\nTroubleshoot account, platform, and trading-related issues, escalating where necessary\nMaintain accurate records of interactions in the CRM/support system\nLiaise with internal teams (operations, payments, compliance) to resolve client issues\nIdentify recurring issues and feed back to the team for process improvement\nUphold service standards in line with regulatory requirements (ASIC/CySEC/MiFID II)\nRequirements\nFluent written and spoken English (mandatory)\nA second language is an advantage\nStrong communication skills and a client-first attitude\nComfortable working independently during evening/night shift hours\nPrior experience in customer support, fintech, or trading/brokerage is a plus - but not essential; all experience levels welcome\nBased in Cyprus preferred, but open to remote candidates in a compatible time zone\nContract Type\nContractor or direct employment available, depending on candidate location and preference.","description_format":"text","description_chars":1570,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-21T19:14:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":97,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ic-markets-customer-support-agent","json_url":"https://alion.io/job/ic-markets-customer-support-agent.json","meta":{"generated_at":"2026-10-24T19:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4198},"rest":"https://alion.io/mcp/rest/get_company?id=4198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fic-markets-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fic-markets-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fic-markets-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ic-markets-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fic-markets-customer-support-agent"}]}