{"id":1815116,"url":"https://alion.io/job/ic-system-client-services-representative","title":"Client Services Representative","company":{"id":2258006,"name":"IC System","domain":"icsystem.com","url":"https://alion.io/company/icsystem","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T05:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T22:44:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company Overview\nIC System is a privately held accounts receivable management firm founded in 1938 on the principle of ethical collection practices. Now in our third generation of family ownership, our purpose is “Making Collections Better.” This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, our industry, and our community.\nJob Summary \nIC System is seeking a Client Process Representative to help support our highest revenue-generating clients. In this role, you will be assigned clients, ensuring exceptional service, timely communication, and accurate delivery of client needs. This position requires a proactive approach, attention to detail, and the ability to work collaboratively across multiple departments.\n\nLocation\nInitial training will take place on-site at our office location in Vadnais Heights, MN. Following training, this position is primarily remote, with required on-site attendance once per month for a company-wide office day.\n\nCompensation\n$18.50 per hour\n\nKey Responsibilities\nGenerate daily, weekly and monthly reports to meet client deadlines as required.\nUtilize company resources to answer client inquiries regarding products, services, operational processes, and billing\nWork with account managers on processes and compliance.\nMonitor trends and alert management of any changes.\nClient Service and Support\nCommunicate with clients through any of the following means: email, phone call, web portal or chat and provide accurate information towards a clients’ questions or concerns.\nProvide account level updates including but not limited to balance updates, withdrawals, verifying account information, process improvement, audits, and account reconciliations.\nDeliver required reports and information in a timely manner while providing accurate information to clients.\nEnsure patience and empathy while handling client inquiries, complaints, and requests professionally.\n\nQualifications\nRequired Skills and Experience:\nExperience:\n1-3 years of experience in client services or a related customer-facing role.\nFamiliarity with reporting and data management.\nTechnical Skills:\nProficiency with CRM tools such as Salesforce and Microsoft Office Suite (Excel, Word, and Outlook).\nAbility to navigate internal systems and databases efficiently.\nCommunication Skills: Strong written and verbal communication skills with an emphasis on professionalism and empathy.\nProblem-Solving: Proven ability to resolve issues independently and collaborate effectively with team members.\n\nPreferred Skills:\nExperience in the accounts receivable or financial services industry.","description_format":"text","description_chars":2665,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-10-03T23:52:26Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.907,"p_room":0.9,"age_days":6,"expected_fill_days":16,"reasons":["conf:2","urgency","win:mid","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/ic-system-client-services-representative","json_url":"https://alion.io/job/ic-system-client-services-representative.json","meta":{"generated_at":"2026-10-08T00:48:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1275,"day_limit":5000,"remaining_today":3725,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2258006},"rest":"https://alion.io/mcp/rest/get_company?id=2258006"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fic-system-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fic-system-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fic-system-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ic-system-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fic-system-client-services-representative"}]}