{"id":2443416,"url":"https://alion.io/job/ic3-platform-support-specialist","title":"Platform Support Specialist","company":{"id":47671,"name":"IC3","domain":"ic3.gov","url":"https://alion.io/company/ic3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"C#","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-13T17:33:45Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description\nData Vantage team is hiring a Platform Support Specialist in London.\nThe Platform Support Specialist at Cboe will support Cboe’sData Vantage market data and analytics platforms and related systems: DataShop/LiveVol, Silexx, Hanweck and Cboe Global Indices. These are real-time systems actively used by the most demanding professional market participants. This is the role that owns the hard ones: you will lead the investigation of complex platform issues, own escalated cases through to resolution, run incident coordination and post-incident review, and turn root cause into permanent fixes. The problems are challenging but rewarding, and we look forward to hearing from you if you feel up to the task.\nWe’rean AI-forward team. You’llbe encouraged to use the AI assistant provided by Cboe, and you will help set the standard for how the team uses it. Every associate here carries at least one AI-related goal. We care that you understand the answer and can stand behind it, not which tool helped you get there.\nLocation: London. You will join the Product and Platform Support teams covering the Cboe Data Vantage suite. The role requires working in several UK public holidays, with time off in lieu.\nIn this role you’llbe responsible for:\nInvestigation and incident ownership\nLeading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics.\nOwning escalated cases through to resolution, and distinguishing customer misuse from platform defect.\nCoordinating incident management across teams and conducting post-incident review, driving severity classificationand tracking the resulting actions to closure.\nParticipatingin P1, P2 and Code Red events, and leading them when Tier 3 cover is not available.\nCustomer and product support\nHandling advanced customer conversations andvalidatingthe accuracy of customer-facing explanations before they are sent.\nSupporting Data Vantage business teams with data and order type behaviour requests andassistingthird party clients with configuration and troubleshooting.\nSupporting Data Vantage product management, and a defined set of legal, regulatory and compliance duties.\nData mining and research using SQL, a UNIX shell and Cboe proprietary tools.\nPlatform health and enablement\nDaily system startup, shutdown and health checks across production, certificationand disaster recovery; monitoring dashboards, alerts, scheduled jobsand database health.\nCreating and maintainingrunbooks, job aids and technical procedures, and drafting technical notices and specification updates.\nMentoring Tier 1 through shadowing, case walkthroughsand knowledge transfer sessions.\nThe ideal candidate has:\nThe equivalent of a bachelor’s degree or higher.\nTwo to five years in a securitiesrelated or technical support position.\nKnowledge of financial market equity and derivatives products.\nExperience monitoring and supporting production, mission-critical market data systems.\nFamiliarity with the FIX protocol and a strong understanding of order lifecycle workflows.\nProficiencywith Linux and Windows, and general comfort with SQL.\nThe judgement to know when to decide and when to escalate.\nA willingness to use AI tooling to work faster, paired with the judgement to verify every output before it reaches a customer or a production system.\nYou’llreally stand out with:\nA track recordof taking a recurring incident and removing its root cause for good.\nFluency with the AI assistant of your choice, used to remove repetitive work rather than just to answer questions.\nVersion control and Git workflows for operational scripts and tooling.\nExperience with market data dissemination platforms, and knowledge of market data delivery including multicast transmission.\nA working knowledge of network and data centre terminology as it relates to customer connectivity and onboarding.\nScripting or programming experience, e.g., SQL, C#, Javaor Python.\nExperience mentoring or coaching less experienced colleagues.\nBenefits and Perks\nWe value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:\nFair and competitive salary and incentive compensation packages with an upside for overachievement\nComprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)\nCboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor\nLife and long term illness insurance for stability and peace of mind\nEAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being. This service includes short-term counselling and referral services for employees and their immediate family.\nEnhanced paid parental and adoption leave to support parents\nCboe offers pensions contribution up to 7% of base salary. You don’t have to contribute yourself.\n25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.\nDiscounted Employee Stock Purchase Plan\nEmployee referral bonus program\nComplimentary lunch, snacks and drinks in any Cboe office\nPaid tuition assistance and education opportunities\nGenerous charitable giving company match\nVolunteer opportunities to help you give back to your communities\nEqual Employment Opportunity\nWe're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability.\nAny communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any otherthird party communication tools for recruiting purposes.","description_format":"text","description_chars":6080,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Law Enforcement","Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-13T12:45:43Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-13T21:14:35Z"},"pay":null,"html_url":"https://alion.io/job/ic3-platform-support-specialist","json_url":"https://alion.io/job/ic3-platform-support-specialist.json","meta":{"generated_at":"2026-10-13T21:14:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47671},"rest":"https://alion.io/mcp/rest/get_company?id=47671"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fic3-platform-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fic3-platform-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fic3-platform-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ic3-platform-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fic3-platform-support-specialist"}]}