Support Analyst
Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Oct 9, 2026.
Location: London /*generated inline style */
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Support Analyst
About the job
The Global Markets IT department delivers secure, scalable, and innovative technology solutions across the bank's global operations. The team supports business users across trading, risk, operations, finance, and other functions.
We are looking for an AI Engineer to join the team. This role is ideal for someone with a technical background who wants to develop skills in trading technology, application support, data engineering, and AI technologies.
The successful candidate will help support business-critical trading applications, investigate incidents, perform operational monitoring, assist with data processing activities, and contribute to the development of AI and data solutions under the guidance of senior engineers.
What you’ll be doing
Trading Application Support
- Provide first and second-line support for front-office trading, risk, and market data applications.
- Monitor production systems and proactively identify issues affecting traders and business users.
- Investigate application incidents, troubleshoot problems, and coordinate resolutions with technology teams and vendors.
- Support daily operational activities including trade processing, market data validation, batch monitoring, and reconciliation processes.
- Participate in production support rotations and assist with incident management activities.
- Maintain support documentation, operational procedures, and knowledge articles.
- Build strong relationships with business users and provide timely communication during incidents and service disruptions.
Data Engineering & Analytics Support
- Assist in the development and maintenance of data pipelines and automated data processing solutions.
- Perform data validation, reconciliation, and quality checks.
- Support the creation of reports, dashboards, and datasets used by business and technology teams.
- Help maintain data catalogues, metadata, and documentation.
- Investigate data issues and support remediation activities.
AI & Innovation Support
- Assist senior engineers with the implementation of AI-enabled solutions and automation initiatives.
- Support testing and deployment activities for AI and data products.
- Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.
- Help gather requirements and identify opportunities for process improvement using data and AI technologies.
Operations & Controls
- Support monitoring, alerting, and operational health checks across production environments.
- Assist with disaster recovery testing, business continuity activities, and operational readiness reviews.
- Follow security, risk, and governance controls when handling data and supporting applications.
- Contribute to continuous improvement initiatives to enhance system stability and operational efficiency.
Collaboration
- Work closely with traders, operations teams, risk users, and technology colleagues.
- Participate in project delivery, testing, and change management activities.
- Learn industry best practices for trading systems, financial markets, data management, and AI technologies.
- Contribute positively to team objectives and knowledge sharing.
What you’ll need to be successful
We’re looking for the following skills and experience. If you don’t have all of these but think you could be a good fit for the role, get in touch.
Essential Skills & Experience
- Exposure to AI, machine learning, Microsoft Copilot, or data analytics solutions.
- Basic understanding of financial markets, trading environments, or banking technology.
- Strong analytical and problem-solving skills.
- Experience using SQL to investigate data and support business processes.
- Understanding databases, data processing, and system integrations.
- Experience investigating incidents and troubleshooting technical issues.
- Good communication skills with the ability to interact with both technical and business stakeholders.
- Ability to manage multiple priorities and work effectively under pressure.
- Understanding of ITIL principles, incident management, and change management processes.
Desirable Skills & Experience
- Experience with AI technologies, including, but not limited to machine learning.
- Experience supporting trading, market risk, settlement, or market data applications.
- Familiarity with platforms such as Murex, Bloomberg, Reuters, or other trading systems.
- Exposure to Python, PowerShell, or automation scripting.
- Knowledge of Azure, cloud platforms, or modern data technologies.
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We’re headquartered in London, with operations in Shanghai, Singapore and New York.
We’re a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vison statement, “Be Yourself, Succeed Together” underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we’re growing other employee network groups, including for women and neurodiversity.
We’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
What’s in it for you?
- Financial - market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
- Hybrid working - the option to work remotely up to two days per week, depending on the role.
- Family - 6 months maternity leave at full pay, 4 weeks paternity leave at full pay and enhanced shared parental leave pay. Coaching for family leave returners and access to emergency care via My Family Care. Paid fertility and miscarriage leave.
- Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, Employee Assistance Programme and menopause policy.
- Community - paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
- Development - a suite of opportunities to build the skills you need to excel in your role
If you’re excited about becoming part of our team, get in touch. We’d love to hear from you!
ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.
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