{"id":3123796,"url":"https://alion.io/job/iccu-dispute-resolution-specialist","title":"Dispute Resolution Specialist","company":{"id":1832748,"name":"ICCU","domain":"iccu.com","url":"https://alion.io/company/iccu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chubbuck, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:08:59Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T06:40:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Performs various duties regarding dispute processing, resolution, and maintaining department efficiency. Ensures member satisfaction through courteous, accurate, and efficient service.\nDuties and Responsibilities:\nReview, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims\nProvide support to team members and others to ensure proper claim documentation and resolution\nWork with vendors and partners to complete assigned tasks\nUnderstand applicable regulations and compliance requirements\nAssisting with maintaining credit union policies, procedures, and training\nAdditional duties as assigned\nQualifications:\nBachelor's degree preferred. 0-3 years' experience preferred. Excellent math skills and computer knowledge. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.\nPerformance Standard:\nA demonstrated cooperative and positive attitude toward members and other Credit Union staff. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Accurate in balancing and account research. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.\nPhysical Requirements:\nPerform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).\nSit for extended periods of time.\nLift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.\nRepetitive motion using wrists, hands, and fingers.\nReach keyboards.\nAbility to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).\nThe above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.\nMust be eligible for membership at ICCU to obtain employment.\nICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.","description_format":"text","description_chars":2451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-23T01:29:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":47,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/iccu-dispute-resolution-specialist","json_url":"https://alion.io/job/iccu-dispute-resolution-specialist.json","meta":{"generated_at":"2026-10-26T10:52:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832748},"rest":"https://alion.io/mcp/rest/get_company?id=1832748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficcu-dispute-resolution-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficcu-dispute-resolution-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficcu-dispute-resolution-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iccu-dispute-resolution-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficcu-dispute-resolution-specialist"}]}