{"id":1931719,"url":"https://alion.io/job/iccu-member-contact-center-agent-chubbuck","title":"Member Contact Center Agent -Chubbuck","company":{"id":1832748,"name":"ICCU","domain":"iccu.com","url":"https://alion.io/company/iccu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chubbuck, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T20:09:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-05T21:15:13Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?\nIf so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU!\nICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.\nAt work, your Primary Responsibilities will include:\nDelivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. \nProviding general information to members about our Credit Union Services.\nAnswering telephone calls and meeting performance metrics.\nResearching and correcting member account problems.\nPerforming a wide range of member-generated transactions.\nCompleting accurate case notes of member interactions and call history.\nWorking and communicating effectively with team members.\nDemonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.\nBefore you apply, make sure you have:\nA High School Diploma or GED.\nGood communication and interpersonal skills.\nThe ability to maintain confidentiality of Credit Union records.\nAlso, please let us know in your application if you have:\nKnowledge of the Financial Industry.\nPrior Experience in a Customer Service role.\nThis role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.\nYou must be eligible for membership at ICCU to obtain employment.\nThis role offers benefits, including:\nPay Starting at $19/hr \nMedical, Dental, & Vision Insurance \nGenerous Paid Time Off\n11 Paid Holidays\nMatching 401K AND Pension\nTuition Reimbursement\nEmployee Assistance Program\nEmployee Wellness Program\nPaid Group Life and Disability Insurance\nAwesome Culture\nBusiness Discounts (such as cell phone service and gym memberships)\nAnd More\nAbout ICCU:\nSince 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.\nICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.\nThe above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.","description_format":"text","description_chars":3298,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Gym membership","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-05T22:08:58Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":30,"expected_fill_days":47,"reasons":["conf:0","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/iccu-member-contact-center-agent-chubbuck","json_url":"https://alion.io/job/iccu-member-contact-center-agent-chubbuck.json","meta":{"generated_at":"2026-11-06T01:23:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832748},"rest":"https://alion.io/mcp/rest/get_company?id=1832748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficcu-member-contact-center-agent-chubbuck"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficcu-member-contact-center-agent-chubbuck"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficcu-member-contact-center-agent-chubbuck"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iccu-member-contact-center-agent-chubbuck\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficcu-member-contact-center-agent-chubbuck"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1931719}},{"tool":"search_jobs","arguments":{"company":"iccu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1931719},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}