{"id":3831969,"url":"https://alion.io/job/icee-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1765104,"name":"ICEE","domain":"icee.com","url":"https://alion.io/company/icee-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Vergne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:22:01Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T11:32:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.\nCustomer Service Representative / Call Center Representative \nMonday - Friday, 9am-6pm \nONSITE CALL CENTER at the Corporate Headquarters of The ICEE Company in La Vergne, TN\nPay from: $19.50 hourly / bi-weekly: Pay is based with experience, education, skills, training, and certifications.\nPOSITION SUMMARY: \nAt The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Under the supervision of the customer servicemanager.The Customer servicerepresentativeneeds to be able to work closely and proficiently with our valuedICEE and manage Servicecustomers. \nESSENTIAL FUNCTIONS: \nSet goals for performance and deadlines complying with the Company’s plans and vision. \nInput work order details from Customers into internal call entry program for scheduling \nInput technician completion details into various customer web portals to report the service call as completed \nProvide updates on existing service calls to the customer as updates are available. \nSubmit repair quotes through various customer web portals for approval \nUndertake other various data entry tasks as assigned by the Customer Service Manager. \nManage Public call ins and email/contact appropriate field Director \nPerforms other duties as assigned by the Project manager \nCOMPETENCIES: \nCustomer relations, interpersonal relationships, team relations, and service. \nExcellent organizational and time management skills. \nMust be a self-starter with the ability to lead a Service Region to accomplish team goals. \nGreat oral and written communication skills. \nProficient with all aspects of Microsoft Office (Word, Excel, PowerPoint). \nDrive call center KPIs. \nAbility to multi-task in a fast-paced department with the ability to follow through with each task given \nAbility to work in a Team Environment and assisting fellow co-workers when needed \nAbility to adapt to ongoing changes in procedures and policies \nAble to process high volumes of work daily with a positive outcome \nStrong decision-making skills \nPrioritize excellent time management to drive a positive and productive daily workflow. \nAbility to quickly learn and retain various web-based platforms. \nHigh attention to detail and accuracy. \n\nEDUCATION AND EXPERIENCE: \nPrior role in customer service with some experience with a minimum of 1 - 2 years. \nDemonstrated problem-solving skills and analytical skills. \nExcellent customer service skills, communication skills, and interpersonal skills. \nTrack record of meeting or exceeding department performance goals. \nICEE offers its Employees:\nPaid holidays, sick time, paid vacation\nCompetitive salary based on experience and qualifications\nBirthday Holiday!\nMedical, Dental, Vision Insurance\nEmployee Stock Purchase Program\nLife Insurance\n401(k) Plan\nDisclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\nEEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.\nUS Hourly Pay Range\n$19.50—$19.50 USD\nDisclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\nEEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.","description_format":"text","description_chars":5690,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-11-05T19:44:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/icee-customer-service-representative-3","json_url":"https://alion.io/job/icee-customer-service-representative-3.json","meta":{"generated_at":"2026-11-08T13:41:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765104},"rest":"https://alion.io/mcp/rest/get_company?id=1765104"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficee-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficee-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficee-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icee-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficee-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3831969}},{"tool":"search_jobs","arguments":{"company":"icee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3831969},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}