{"id":896511,"url":"https://alion.io/job/icertis-director-professional-services-all-genders-2","title":"Director, Professional Services (all genders)","company":{"id":58613,"name":"Icertis","domain":"icertis.com","url":"https://alion.io/company/icertis","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":206000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":187},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-23T16:54:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":12},"description":"The Director, Professional Services plays a pivotal role in overseeing the successful delivery of Icertis implementations. Reporting to the Associate Vice President of Professional Service, this position deploys our solutions to customers or supports our partner implementations across Europe.\nWe are seeking someone with extensive experience in large-scale implementations who can drive solution-focused discussions with customers and partners. This role encompasses P&L management, customer success, and fostering growth.\nLocation: Candidates can be based anywhere in Germany. For those based in Frankfurt, we work in a hybrid model, with two days per week spent collaborating with colleagues in our Frankfurt office.\nThis is an individual contributor role without people management responsibilities.\n#GermanyRemote\n Lead strategic customer accounts and executive stakeholder relationships across EMEA.\nOwn delivery governance across complex multi-workstream transformation programs.\nDrive commercial performance including forecasting, margin management, change requests and renewals.\nLead executive escalations and recovery efforts for high-priority customer engagements.\nPartner with Sales, Customer Success and Product teams to support account growth and customer retention.\nDrive AI-native delivery transformation and adoption of AI-powered solutions within Professional Services.\nShape Professional Services strategy, operational excellence and delivery methodologies across the region.\n Experience delivering Professional Services in a software, SaaS, or technology environment.\nStrong project management or consulting background.\nFluent in German and English.\nProven success delivering large, complex implementation programs.\nStrong stakeholder management and influencing skills.\nData-driven with strong risk identification and problem-solving abilities.\nExcellent customer relationship management skills.\nTrack record of successful go-lives and customer outcomes.\nAble to manage multiple priorities and meet deadlines in a fast-paced environment.\nStrong AI mindset with experience implementing AI solutions, enabling digital transformation initiatives, and utilizing AI-powered tools to enhance implementation outcomes and customer value.","description_format":"text","description_chars":2248,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Business Process Automation (BPA)","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-14T09:49:53Z"},{"event":"close","at":"2026-09-14T09:49:53Z"},{"event":"reopen","at":"2026-09-14T10:54:24Z"}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":12,"expected_fill_days":34,"reasons":["conf:20","velocity","win:mid"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/icertis-director-professional-services-all-genders-2","json_url":"https://alion.io/job/icertis-director-professional-services-all-genders-2.json","meta":{"generated_at":"2026-09-23T19:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}