{"id":1173933,"url":"https://alion.io/job/icertis-lead-functional-consultant-professional-services","title":"Lead Functional Consultant, Professional Services","company":{"id":58613,"name":"Icertis","domain":"icertis.com","url":"https://alion.io/company/icertis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T08:30:54Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T04:18:37Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.\n Position Description:\nWe are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.\nYour key responsibilities would include:\n1. Value Orientation & Consulting:\nAct as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.\nDrive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.\nCollaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.\nCombine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.\n2. Application Design & Solution Development:\nLead the design & development of a comprehensive solution that meets all customer requirements.\n\nApply Usability & Digital transformation principles in designing the solution.\n\nEnsure final solution meets all quality guardrails especially in terms of user experience & configuration defects.\n\nCollaborate with internal teams especially technical & AIML teams to ensure a successful implementation.\n\n3. Being a Subject Matter Expert (SME):\nBe hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.\nDevelop a strong understanding of CLM, Industry and Procurement & Sales processes.\nStay updated with emerging technologies especially GenAI, EAI and reporting\n4. Customer Management & Rapport Building:\nBuild strong relationships with customers, fostering trust & collaboration throughout the implementation process.\nDemonstrate assertive & effective communication in managing customers’ expectations and addressing concerns.\nBe the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.\n Other Responsibilities:Ability to conduct end to end workshops and whiteboarding. \nTraining, documentation, compliance of project management process & systems. \nMotivating and managing teams.\nUnderstanding of project financials.\nQuality assurance and quality control.\n\n Bachelor's degree in computer science, Engineering, or related field; master's degree preferred.\nExperience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.\n10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations.\nStrong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.\nProven Ability to translate customer requirements to business Value\nHands-on experience with product configuration, application design, and solution development.\nExcellent communication and interpersonal skills, with the ability to build rapport and trust with clients.\nProven ability to manage multiple projects simultaneously and deliver results within tight deadlines.","description_format":"text","description_chars":3645,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal Services","Legal Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-24T10:09:15Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.35,"age_days":25,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/icertis-lead-functional-consultant-professional-services","json_url":"https://alion.io/job/icertis-lead-functional-consultant-professional-services.json","meta":{"generated_at":"2026-10-20T09:44:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58613},"rest":"https://alion.io/mcp/rest/get_company?id=58613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficertis-lead-functional-consultant-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficertis-lead-functional-consultant-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficertis-lead-functional-consultant-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icertis-lead-functional-consultant-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficertis-lead-functional-consultant-professional-services"}]}