{"id":3838257,"url":"https://alion.io/job/icev-customer-engagement-manager","title":"Customer Engagement Manager","company":{"id":1979559,"name":"iCEV","domain":"icevonline.com","url":"https://alion.io/company/icevonline","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lubbock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:03:06Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T06:37:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nWho Are We:\nSince 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.\nJob Summary:\nThe Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.\nDuties & Responsibilities:\nOnboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.\nConducts back to school meeting and mid-year review meeting.\nProvides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.\nHolds regular cadence of meetings with Territory Managers to discuss progress on accounts.\nOngoing support in delivering professional development and training for teachers.\nPerforms other related duties as assigned.\nRequired Skills & Abilities:\nExcellent verbal and written communication skills.\nExcellent interpersonal and customer service skills.\nStrong analytical and problem-solving skills.\nThorough understanding of product, industry, and/or services provided to clients.\nProficient with Microsoft Office Suite or related software.\nEducation & Experience:\nBachelor’s degree in related field preferred.\n3+ years of closing experience preferred.\nExperience in K-12 education/administration is beneficial.\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nAn Equal Opportunity Employer:\nWe do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.\nPreferred Certifications: While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:\nAMSA Culinary Meat Selection & Cookery Certification\nAMSA Food Safety & Science Certification\nAMSA Meat Evaluation Certification\nBASF Plant Science Certification\nBenz School of Floral Design Principles of Floral Design Certification\nCenter for Financial Responsibility Personal Financial Literacy Certification\nDucks Unlimited Ecology Conservation & Management Certification\nEETC Principles of Small Engine Technology Certification\nElanco Fundamentals of Animal Science Certification\nElanco Veterinary Medical Application Certification\nExpress Employment Professionals Business Office Technology Certification\nExpress Employment Professionals Career Preparedness Certification\nHBAA Residential Construction Skills Certification\nNCLCA Principles of Livestock Selection & Evaluation Certification\nNHJTCA Equine Management & Evaluation Certification\nNRCS Fundamentals of Conservation & Sustainability in Agriculture Certification\nSkilled to Build Michigan Foundation Residential Construction Skills Certification\nSouthwest Airlines Professional Communications Certification\nSFMA Turfgrass Science Certification","description_format":"text","description_chars":3493,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-11-05T21:47:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:4","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/icev-customer-engagement-manager","json_url":"https://alion.io/job/icev-customer-engagement-manager.json","meta":{"generated_at":"2026-11-09T08:24:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979559},"rest":"https://alion.io/mcp/rest/get_company?id=1979559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ficev-customer-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ficev-customer-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ficev-customer-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/icev-customer-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ficev-customer-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3838257}},{"tool":"search_jobs","arguments":{"company":"icevonline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3838257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}